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Join Our Team as a Business Analyst!
At Emdad by Elm, we are seeking a talented Business Analyst to join our Digital & Technology (D&T) department. This full-time position can be based either online or on-premise, and it plays a vital role in bridging the gap between business needs and technical delivery.

Role Purpose:
The Business Analyst is responsible for translating business needs into clear, structured, and actionable requirements, aiming for zero ambiguity and ensuring readiness for implementation particularly concerning our Student Information System (SIS). This position will also encompass responsibilities across CRM, ERP, and LMS platforms.

Scope of Work:
- Lead elicitation of requirements across departments and develop Business Requirements Documents (BRDs) in alignment with the Business Analysis Body of Knowledge (BABOK) methodology.
- Ensure functional clarity while defining system boundaries and supporting change management activities for sustainability.

Key Responsibilities:

• Engage stakeholders with comprehensive workshops from various departments.
• Define end-to-end business processes for the student lifecycle.
• Develop functional and non-functional requirements along with acceptance criteria.
• Maintain traceability from BRDs to Functional Requirements and Acceptance Criteria.
• Support User Acceptance Testing (UAT) and facilitate validation efforts.

Qualifications:
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- CBAP or CCBA certification is a must; Agile certification (PMI-ACP, CSM, or SAFe) is preferred.
- 5 to 10 years of experience in business analysis, with a strong preference for those with education systems background.

Experience Required:
5 – 10+ years

Languages:
English (required); Arabic (preferred)

Join us at Emdad Be Elm and become part of a rapidly growing team focused on delivering quality services and making a practical impact!