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Join Alaan as an Operations Manager - Accounting!

Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.

About the Role:
As an Operations Manager - Accounting at Alaan, you will serve as an expert for all customer-facing accounting-related issues and queries. Your role will involve:

• Delighting customers with your knowledge of accounting systems and best practices.
• Educating customers on topics such as reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.
• Empowering the customer support team to handle basic accounting issues through documentation and training resources.
• Building tools and processes to streamline support for accounting-related queries.
• Acting as an escalation point for complex accounting issues.
• Collaborating with the product team to enhance our accounting features.

What We’re Looking For:
Applicants should possess:

• 3–6 years of experience in an operations or accounting role within a fintech, SaaS, or financial services company.
• Familiarity with accounting systems such as Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, or Odoo.
• Strong problem-solving abilities and comfort working with technical teams and APIs.
• Excellent communication and interpersonal skills.
• Proven capability to work independently and manage multiple priorities.

What's in it for You:
Be part of building the Middle East’s most beloved fintech brand, enjoy significant ownership in your role, thrive in a flexible hybrid work environment, and receive competitive salary and benefits.