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Join Raffles Makkah Palace as a Housekeeping Supervisor!

In this pivotal role, you will uphold the exceptional standards of service inherent in the Raffles name, enhanced by the essence of Arab hospitality. Your responsibilities will include:

• Consistently offering professional, friendly, and engaging service.
• Leading and supervising the daily operations of the housekeeping department to ensure service standards are adhered to.
• Addressing guest concerns promptly and efficiently, logging and notifying the appropriate areas.
• Actively participating in daily briefings, warm-ups, and department meetings.
• Ensuring Room Attendants are informed daily about the priorities in their section.
• Following departmental policies and procedures, reporting maintenance needs, and adhering to safety and sanitation protocols.
• Performing other duties as assigned.

Qualifications:
We seek candidates who are proficient in English (both verbal and written) and possess at least a high school diploma or equivalent. You should have a minimum of 1 year of supervisory experience in a hotel housekeeping environment, proven training skills, and familiarity with hotel property management systems (Micros-Fidelio is desirable). Strong organizational, supervisory, and communication skills are essential, along with an eye for detail and the ability to work well under pressure. Physical requirements include constant standing and walking, occasional lifting, pushing, or pulling, and navigating stairs or ramps.

Why Work for Accor?
Join us to explore limitless possibilities in hospitality, where your story is yours to write. Discover a place where you will grow and learn every day, making your work meaningful.

Join Accor as a Housekeeping Supervisor!
As a key member of our team at Novotel, you will play a vital role in upholding the highest standards of cleanliness and presentation within the hotel. This position requires an individual who is not only detail-oriented but also has a strong passion for guest service.

Key Responsibilities:

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, ensuring adherence to brand standards.
• Guide Room Attendants and Housemen in maintaining quality and efficiency.
• Respond promptly to guest requests and ensure special instructions are followed.
• Train and support housekeeping staff in health, safety, and grooming standards.
• Monitor stock levels of linen and cleaning supplies.
• Report maintenance issues and coordinate with relevant departments.

Qualifications:

• 2–3 years of housekeeping experience in a luxury hotel, with supervisory experience preferred.
• Strong knowledge of cleaning techniques and hygiene standards.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are a plus.

We celebrate diversity and are committed to fostering an inclusive environment for all applicants. Join us to be a part of our vision of responsible hospitality.