Executive Assistant

About the Role

Marriott International is seeking an Executive Assistant to join its team in Al Khobar. This full-time role provides comprehensive administrative support to the General Manager and their team. The Executive Assistant is responsible for managing various administrative tasks, including organizing and distributing correspondence, providing initial responses and follow-up to inquiries, and collecting and tracking problem resolution information.

Administrative Support and Documentation

• Assist managers in the preparation of various reports and presentations.
• Contribute to the design and preparation of statistical reports as needed.
• Attend, transcribe, and distribute minutes from staff, executive committee, and department meetings.
• Create new files and maintain existing records and documentation.
• Maintain giveaway and donation files, and assist with making reservations.
• Provide general administrative support to managers and the department.

Correspondence and Communication

• Compose, produce, and sign correspondence on routine matters.
• Produce and distribute correspondence as required.
• Answer department phones and act as a receptionist for the manager and other department members, providing assistance to callers.
• Sort and distribute incoming and outgoing mail.

Operational and Customer Service Responsibilities

• Deliver services that ensure high levels of customer satisfaction and retention.
• Manage day-to-day operations, upholding quality standards and meeting customer expectations.
• Attend meetings and communicate with executives and peers to enhance service quality.
• Ensure VIP amenity requests from the General Manager or Director of Operations are handled promptly.
• Sign for managers and release documents with specific permission.
• Communicate the importance of safety procedures, detail procedure codes, ensure employee understanding, and monitor safety-related processes.

Problem Solving and Coordination

• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Attend meetings to plan, organize, prioritize, coordinate, and manage various activities.
• Collaborate with colleagues to gather necessary information for project management, goal achievement, and problem resolution.
• Inform and update executives and peers on relevant information in a timely manner.

Qualifications and Experience

Candidates for this Executive Assistant position should meet one of the following criteria:

• A high school diploma or GED combined with 2 years of experience in administrative assistance, clerical services, or a related professional area.
• A 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or a related major, with no work experience required.