Guest Experience Associate📣 Job Ad

About the Role

Marriott Executive Apartments is seeking a Guest Experience Associate for a full-time, on-site position in Al Khobar. This role is integral to ensuring a welcoming and efficient stay for guests, particularly those on extended assignments or relocations.

Role Overview

The Guest Experience Associate is responsible for managing front desk operations, including guest check-ins and check-outs, handling inquiries, and directing calls. This role supports seamless arrival and departure experiences by coordinating with various hotel departments. The associate will also assist with reservations, update guest profiles, and ensure that all guest requests are addressed promptly and professionally, upholding the brand's service standards.

Key Responsibilities

• Welcome guests and manage the check-in and check-out processes.
• Handle receptionist duties, including answering inquiries and directing calls.
• Coordinate with other departments to ensure guest needs are met.
• Assist with reservation management and update guest profiles.
• Respond to guest requests and resolve issues in a timely and professional manner.
• Ensure consistent adherence to service standards and brand guidelines.
• Collaborate with front office, housekeeping, and concierge teams to enhance guest stays.

Qualifications and Requirements

• Strong communication and interpersonal skills for effective guest and team interaction.
• Demonstrated customer service and guest experience skills.
• Experience in receptionist duties and front desk operations, including check-in/check-out.
• Proficiency in reservations management.
• Familiarity with hotel property management systems and basic computer applications.
• Ability to work rotating shifts, including weekends and holidays.
• Strong problem-solving abilities and attention to detail.
• Previous experience in hotels or serviced apartments is preferred.
• Fluency in English; additional language skills are beneficial.

Work Environment

This is a full-time, on-site position located in Al Khobar, Eastern Province. Marriott Executive Apartments provides upscale residential-style living for extended stays, featuring fully furnished apartments with amenities such as dedicated workspaces, full kitchens, and in-unit laundry. The company emphasizes local design elements and state-of-the-art facilities, complemented by on-site dining, concierge, housekeeping, and fitness services. Regular social events are organized to foster community among long-stay guests.