IT coordinator hospitality and hotel background

About Mövenpick Hotels & Resorts

Mövenpick Hotels & Resorts is part of the Accor network, a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The group emphasizes responsible hospitality and fostering a positive impact for customers, colleagues, and the planet. Mövenpick Al Khobar operates within a dynamic hospitality environment, prioritizing collaboration, service excellence, and innovation to deliver seamless guest experiences.

The Role of IT Coordinator

Mövenpick Hotels & Resorts is seeking an IT Coordinator to join the Information Technology team in Al Khobar, Eastern region. This full-time role is central to supporting the hotel's technology infrastructure, ensuring the efficient operation of all systems, networks, hardware, and software to facilitate daily operations. The IT Coordinator will provide technical support, maintain system performance, and assist with technology projects, aiming for high levels of reliability, security, and user satisfaction across the property.

Key Responsibilities

• Provide first-line technical support to end-users, addressing IT helpdesk requests and troubleshooting hardware, software, and connectivity issues promptly.
• Monitor and maintain the hotel's technology infrastructure, including servers, networks, workstations, and peripheral devices, to ensure optimal performance and uptime.
• Assist with the installation, configuration, and deployment of hardware and software across the property.
• Maintain accurate documentation of IT assets, system configurations, and user access permissions.
• Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies.
• Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations.
• Assist with technology projects, including system upgrades, migrations, and infrastructure improvements.
• Perform routine system backups, updates, and patches to ensure data integrity and system security.
• Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources.
• Support user training and onboarding for new technology systems and applications.

Work Environment and Culture

The IT team at Mövenpick Al Khobar operates within a professional and supportive culture that values teamwork, continuous learning, and efficient digital solutions aligned with Accor standards. The environment encourages collaboration and service excellence to enhance guest experiences.

Commitment to Diversity & Inclusion

Mövenpick Hotels & Resorts is an inclusive workplace dedicated to attracting, developing, and promoting diverse talent. The company ensures equal opportunity and fosters a respectful environment where individuals can contribute and grow regardless of their background.