IT coordinator📣 Job Ad

About the IT Coordinator Role

Accor is seeking a proactive and service-oriented IT Coordinator to join the Information Technology team at Mövenpick Al Khobar. This full-time position is based in Al Khobar and is responsible for supporting the hotel's technology infrastructure, ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support, maintain system performance, and assist with technology projects, ensuring high levels of reliability, security, and user satisfaction across the property.

Role Context and Environment

At Mövenpick Al Khobar, the IT team operates within a dynamic hospitality environment that prioritizes collaboration, service excellence, and innovation to deliver seamless guest experiences. The property fosters a supportive and professional culture that values teamwork, continuous learning, and efficient digital solutions aligned with Accor standards. Accor is committed to being an inclusive workplace, promoting diverse talent and ensuring equal opportunity in a respectful environment.

Key Responsibilities

• Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues.
• Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices, to ensure optimal performance and uptime.
• Assist with the installation, configuration, and deployment of hardware and software across the property.
• Maintain accurate documentation of IT assets, system configurations, and user access permissions.
• Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies.
• Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations.
• Assist with technology projects, including system upgrades, migrations, and infrastructure improvements.
• Perform routine system backups, updates, and patches to ensure data integrity and system security.
• Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources.
• Support user training and onboarding for new technology systems and applications.

Qualifications and Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience in IT Support, Help Desk, System Administration, or a similar role.
• Experience within a hotel, resort, or hospitality environment is advantageous.
• Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.
• Proficiency in Microsoft Office applications and IT support tools.

Required Skills and Attributes

• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Experience with hospitality systems and applications is preferred.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining data security, confidentiality, and operational reliability.