Waiter (Lebanese restaurant)

About the Role

Kempinski Hotels is seeking a Waiter for a Lebanese restaurant in Al Khobar, Eastern region. This full-time role involves serving food and beverages to guests, ensuring a professional and efficient service that aligns with hotel standards and Kempinski’s DNA values to enhance guest satisfaction.

Key Responsibilities

• Provide courteous, professional, and efficient service to guests at all times.
• Report to duty punctually, adhering to the hotel's dress code and Kempinski grooming standards, including correct uniform, appropriate shoes, and nametag.
• Perform all duties and tasks as required by the assigned outlet.
• Maintain thorough knowledge of all services and products offered by the hotel and the assigned food and beverage department.
• Explain and upsell menu items, offering alternatives when appropriate.
• Monitor operating supplies and equipment, actively working to reduce spoilage and wastage.
• Ensure the workplace and surrounding areas are kept clean and organized.
• Successfully execute opening and closing procedures for the assigned outlet.
• Handle guest inquiries efficiently and report complaints or feedback to supervisors for follow-up.
• Operate the existing POS system according to the assigned responsibility level.
• Adhere strictly to hotel policies, including fire, hygiene, health, and safety regulations.
• Maintain positive working relationships with colleagues within the department and hotel.
• Attend and contribute to all scheduled staff meetings and training sessions.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Reporting Structure

The Waiter reports directly to the Head Waiter/Waitress, Supervisor, Assistant Manager, or Outlet Manager. The role requires adaptability to changes dictated by hotel management and a consistently positive and motivated attitude.

Qualifications and Experience

• 0-1 year of experience in a similar role.
• Ability to provide courteous, professional, and efficient service.
• Understanding of food and beverage items and upselling techniques.
• Knowledge of POS systems is preferred.

Work Type

This is a full-time position.

Company Overview

Kempinski Hotels is a luxury hotel group committed to providing exceptional guest experiences through high standards of service and adherence to its core values.