Maintenance Technician📣 Job Ad

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

• Conduct regular call monitoring and evaluate employee performance.
• Prepare quality reports and provide constructive feedback to relevant teams.
• Collaborate with operations and training teams to improve customer experience.
• Ensure compliance with organizational standards and quality policies.
• Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• 2 to 4 years of practical experience in contact centers or quality monitoring.
• Solid knowledge of contact center systems and applications such as CRM and call recording tools.

Join Emdad By Elm as a Contact Center Operations Manager!
In this pivotal role based in AlUla, you will lead and manage all contact center operations to ensure the delivery of exceptional and professional customer service. Your focus will be on enhancing efficiency, productivity, and maintaining a structured work environment.

Key Responsibilities:

• Direct supervision of teams to develop their skills and motivate them for optimal performance.
• Continuously review processes to improve customer experience and implement best practices.
• Develop operational policies and procedures ensuring compliance with standards.
• Monitor key performance indicators (KPIs) and analyze operational data to support strategic decision-making.
• Coordinate effectively across departments and manage resources efficiently.
• Prepare regular reports for senior management on performance and improvement opportunities.

Qualifications:

• Minimum of 7 years of experience in customer service and contact center management.
• At least 2 years of proven leadership experience in a managerial role.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Join our team at Red Sea Global!
We are shaping a world-class yachting destination on the Red Sea, and we invite you to be part of this unique venture at Amaala Yacht Club.

About Amaala Yacht Club:
Our vision is to be the unrivaled yacht club on the Red Sea coast, celebrating yachting while fostering a commitment to ocean health and exceptional experiences. Amaala Yacht Club offers a luxurious lifestyle against the beautiful backdrop of Triple Bay Marina. This premier destination features a state-of-the-art marina and a vibrant Marina Village, reflecting luxury, leisure, and coastal culture.

Job Purpose:
As the Finance Manager, you will lead the finance operations team responsible for managing financial transactions, treasury operations, and payroll across the Group. You will ensure compliance with commercial obligations, budget ownership, internal policies, and IFRS standards. Additionally, you will control and optimize the Group's cash flows, liaising with the Director of Finance to maintain adequate liquidity.

Key Responsibilities:

• Oversee financial transaction booking and ensure compliance with budgetary ownership.
• Execute treasury operations including payables, collections, and cash management.
• Manage cash flow planning and forecasting.
• Service bank debt and develop funding strategies.
• Prepare fiscal reporting, ensuring compliance with KSA regulations.
• Lead and develop the accounting team.

Job Requirements:

• Bachelor's degree in Accounting or Finance from an IFAC accredited institution.
• Preferred certifications: CA, CMA, SCOBA.
• Minimum of 10 years of experience with at least 2 years in a mid-level finance leadership role.
• Strong background in Accounting, Reporting, and Treasury management.

Skills:

• Excellent analytical and data skills.
• Proficient in Excel and strong presentation skills.
• Interpersonal skills with the ability to interact across management levels.
• Detail-oriented with the ability to manage multiple priorities.

If you have a passion for finance and a keen interest in yachting, join us in defining the future of this breathtaking destination.