Operations Manager📣 Job Ad

in Emdad By Elm

22 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Ula

Join Emdad By Elm as a Contact Center Operations Manager!
In this pivotal role based in AlUla, you will lead and manage all contact center operations to ensure the delivery of exceptional and professional customer service. Your focus will be on enhancing efficiency, productivity, and maintaining a structured work environment.

Key Responsibilities:

Direct supervision of teams to develop their skills and motivate them for optimal performance.
Continuously review processes to improve customer experience and implement best practices.
Develop operational policies and procedures ensuring compliance with standards.
Monitor key performance indicators (KPIs) and analyze operational data to support strategic decision-making.
Coordinate effectively across departments and manage resources efficiently.
Prepare regular reports for senior management on performance and improvement opportunities.

Qualifications:

Minimum of 7 years of experience in customer service and contact center management.
At least 2 years of proven leadership experience in a managerial role.
Bachelor’s degree in Business Administration, Information Technology, or a related field.

Requirements

Requires 2-5 Years experience

Similar Jobs

Courier

📣 Job Ad

Naqel Express Company

Part-time

Join Our Team at ناقل اكسبرس!
Are you looking for a flexible job opportunity? ناقل اكسبرس is looking for part-time field salespeople to join our dynamic team across various regions in Saudi Arabia.

About ناقل اكسبرس:
ناقل اكسبرس is strategically located in the Middle East, providing logistics and transportation solutions for companies operating in the region. We focus on speed and quality in our delivery operations both locally and internationally, utilizing our air and ground networks.

Job Benefits:

Flexible working hours and days.
Daily payout of earned amounts.
Opportunity to earn based on the number of deliveries.

Eligibility Criteria:

Applicant must be a Saudi national or a son of a Saudi national.
Must have a car model 2008 or newer.
Must possess an Android mobile phone.

Work Locations:

Riyadh
Makkah
Hail
Jubail
Khobar
Tabuk
Yanbu
Abha
Al-Jouf
Al-Nairyah
Mahail Asir
Wadi Al-Dawasir
Sharurah
Al-Ula
Al-Wajh
Beesha
Buraidah
Al-Qirwan
Al-Qunfudhah
Al-Qurayyat

Apply today and become part of our mission!

0-1 years

Al Ula

11 days ago

Quality Specialist

📣 Job Ad

Emdad By Elm

Full-time

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

Conduct regular call monitoring and evaluate employee performance.
Prepare quality reports and provide constructive feedback to relevant teams.
Collaborate with operations and training teams to improve customer experience.
Ensure compliance with organizational standards and quality policies.
Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

Bachelor’s degree in Business Administration, Quality Management, or a related field.
2 to 4 years of practical experience in contact centers or quality monitoring.
Solid knowledge of contact center systems and applications such as CRM and call recording tools.

2-5 years

Al Ula

22 days ago

Press Photographer

📣 Job AdNew

24 Channel Group

Full-time

فرصة وظيفية في مجموعة قنوات 24
تعلن مجموعة قنوات 24 عن توفر شواغر وظيفية متميزة للذكر والأنثى في المجالات التالية:

مصورين

الموقع: جميع مناطق المملكة
للراغبين في التقديم، يرجى إرسال السيرة الذاتية عبر البريد الإلكتروني.

0-1 years

Al Ula

5 days ago