
Quality Specialist📣 Job Ad
in Emdad By Elm 21 days ago
21 days ago
 21 days ago
21 days ago| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Al Ula | 
Join Emdad By Elm as a Quality Specialist!
As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.
Key Responsibilities:
Qualifications:
As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.
Key Responsibilities:
- Conduct regular call monitoring and evaluate employee performance.
- Prepare quality reports and provide constructive feedback to relevant teams.
- Collaborate with operations and training teams to improve customer experience.
- Ensure compliance with organizational standards and quality policies.
- Utilize call recording systems to analyze data and identify improvement opportunities.
Qualifications:
- Bachelor’s degree in Business Administration, Quality Management, or a related field.
- 2 to 4 years of practical experience in contact centers or quality monitoring.
- Solid knowledge of contact center systems and applications such as CRM and call recording tools.
Requirements
- Requires 2-5 Years experience
Similar Jobs
You may also like
- Related Quality Specialist Opportunities
- Quality Specialist Jobs in Riyadh
- Quality Specialist Jobs in Medina
- Quality Specialist Jobs in Jeddah
- Quality Specialist Jobs in Makkah
- Quality Specialist Jobs in Dhahran
- Purchase Specialist Jobs in Riyadh
- Purchase Specialist Jobs in Medina
- Purchase Specialist Jobs in Jeddah
- Purchase Specialist Jobs in Dammam
- Purchasing Manager Jobs in Al Hafuf
- Other Job Fields in Al Ula
- Operations Manager Jobs in Al Ula
- Purchasing Manager Jobs in Al Ula
- Press Photographer Jobs in Al Ula
- Reporter Jobs in Al Ula
- Presenter Jobs in Al Ula
- Quality Specialist Jobs in Al Ula
- Courier Jobs in Al Ula
- Explore Jobs Across Saudi Arabia
- Electronics Technician Jobs in Dammam
- Reporter Jobs in Unayzah
- Heavy truck Driver Jobs in Al Jubail
- Supervisor Jobs in Jeddah
- Landscape Engineer Jobs in Al Khobar
- Presenter Jobs in Abha
- Presenter Jobs in Billahmar
- Press Photographer Jobs in Al Ula
- Branch Supervisor Jobs in Al-Ahsa
- Presenter Jobs in Abu Arish

