Assistant Reservations Manager

About the Role

Hilton is seeking an Assistant Reservations Manager to oversee the daily reservations operations for its hotels. This full-time position is based in Dammam, Eastern Region, and requires 5-10 years of relevant experience. The role focuses on managing reservation processes to maximize occupancy and revenue while ensuring a positive guest experience.

Key Responsibilities

• Oversee daily reservations operations, including room inventory, availability, group blocks, rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts.
• Collaborate with Sales and Events teams to manage group bookings, corporate rates, and special events effectively.
• Manage third-party channels, including negotiating rates, maintaining relationships, and ensuring proper implementation of reservation procedures to maximize conversion.
• Generate and review key performance reports, such as occupancy, revenue, and forecasting data, to support strategic planning and departmental decision-making.
• Supervise and support team members, monitor performance, provide coaching, and foster a productive work environment.

Required Experience and Skills

• 5-10 years of experience in reservations management within the hospitality industry.
• Demonstrated ability to manage complex reservation systems and processes.
• Proficiency in revenue management and occupancy optimization strategies.
• Strong collaboration skills for working with sales, events, and third-party partners.
• Analytical skills for generating and interpreting performance reports and forecasts.
• Leadership capabilities to inspire and develop a team.

Company Culture and Values

Hilton operates with core values that guide its team members. These include a commitment to Hospitality, acting with Integrity, demonstrating Leadership, fostering Teamwork, taking Ownership, and maintaining a focus on the Now to ensure lasting impact.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to providing exceptional experiences for both guests and team members. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton aims to set new standards for the future of travel through its portfolio of brands and dedication to guest satisfaction.