Duty Manager

📣 Job Ad

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Dammam

Job Description

About the Role

Hilton Riyadh Hotel & Residences is seeking a Duty Manager to oversee hotel operations in Dammam, Eastern Province. This full-time role involves managing daily functions and ensuring a positive guest experience, particularly in the absence of the General Manager.

Key Responsibilities

Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
Interact with guests, respond to inquiries, and resolve issues efficiently.
Provide operational support across departments, such as bell service or front desk coverage during peak times.
Conduct property walkthroughs to assess safety, security, and service quality, addressing any issues promptly.
Facilitate team knowledge by providing updates and training on hotel offerings, services, and local attractions.
Monitor guest satisfaction metrics (*, SALT, Revinate), identify trends, and implement improvements.
Supervise and support team members, monitor performance, provide coaching, and foster a productive work environment.

Required Qualities

Candidates for this role should demonstrate the following qualities, which align with Hilton's core values:

A commitment to hospitality and guest satisfaction.
Integrity in all actions and decisions.
Leadership capabilities to inspire and guide a team.
A belief in teamwork to achieve optimal outcomes.
A sense of ownership and accountability for responsibilities.
A focus on immediate tasks, demonstrating urgency and discipline.

Work Environment and Company Culture

Hilton Riyadh Hotel & Residences is part of a global hospitality leader recognized for its workplace culture. The company invests in team member well-being and aims to provide a supportive environment. Hilton has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Application Information

This is a full-time position. Salary details are not disclosed. Interested candidates are encouraged to apply to join the team at Hilton Riyadh Hotel & Residences.