Field Service Representative

About the Role

Nalco Water, an Ecolab company, is seeking a Field Service Representative to join their team in Dammam, Eastern Region. This full-time role involves providing hands-on service and support for water treatment and disinfection systems across various industries. The Field Service Representative will work independently to build customer relationships and deliver solutions that enhance operational performance and protect vital resources.

Company Overview

Nalco Water, an Ecolab company, specializes in water conservation, helping customers save over 161 billion gallons of water annually. The company serves diverse industries, including food & beverage, mining, and manufacturing, by providing innovative solutions for water reduction, reuse, and recycling, while also protecting systems and equipment. Ecolab, with a century of innovation and 48,000 associates, delivers science-based solutions and data-driven insights to advance food safety, maintain clean environments, and optimize water and energy use globally.

Responsibilities

• Deliver service and support for cooling tower cleaning and water disinfection.
• Provide technical support to customers and escalate complex challenges as needed.
• Build and maintain strong relationships with customers, promoting best practices.
• Ensure full compliance with all safety policies and procedures.
• Execute required chemistry tests, log and report data, and manage product inventories at customer accounts.
• Provide routine service support to Sales Representatives in strategic district accounts to implement customer system assurance plans.
• Identify and resolve customer pain points, escalating issues when necessary.

Qualifications and Requirements

• 2-5 years of relevant experience.
• Ability to lift up to 50 pounds.
• Capability to work in environments that may be hot, cold, noisy, or dirty.
• Physical ability to stoop, kneel, crouch, reach, balance, walk, stand, and climb.

Work Environment and Development

This role operates in a dynamic, hands-on field environment, offering autonomy while providing necessary support. The Field Service Representative will contribute to customers' sustainability goals and asset protection. Access to industry-leading training and development programs is provided.

Commitment to Inclusion

Ecolab is committed to fair and equal treatment for all associates and applicants, adhering to Equal Opportunity Employment principles. Employment decisions, including recruitment, hiring, promotion, transfer, and advancement opportunities, are based on individual qualifications and job performance. Ecolab does not discriminate against any associate or applicant on the basis of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.