Guest Services Executive

About the Role

Hilton is seeking a Guest Services Executive to join its team in Dammam, Eastern region. This full-time role focuses on delivering comprehensive hospitality services, ensuring a positive experience for every guest from arrival to departure. The position is open exclusively to Saudi Nationals and requires 0-1 years of experience.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide detailed information regarding hotel offerings, room types, rates, promotions, and local area attractions to assist with guest inquiries.
• Apply up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications and Requirements

• This vacancy is exclusively for Saudi Nationals.
• 0-1 years of experience in a related field.
• A commitment to hospitality, integrity, leadership, teamwork, and ownership.
• Ability to demonstrate urgency and discipline in daily tasks.

Work Environment and Culture

Hilton is recognized for its workplace culture, having received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. The company focuses on providing a supportive environment for its Team Members, aligning with its vision to deliver hospitality globally.

Benefits

Hilton invests in Team Member wellbeing, offering a range of benefits that may include:

• Travel perks through the Go Hilton travel program, offering discounted room rates.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis concierge services for practical and emotional support during times of loss.
• Mental health resources via the Care for All hub, with free counseling and support available through the Employee Assistance Program (EAP) in many countries for eligible Team Members.

Benefit availability may vary depending on Team Member’s location, terms and conditions of employment, and specific program/plan terms.

Application Process

Interested candidates are encouraged to apply to join Hilton and contribute to its mission of hospitality. Further details on career opportunities can be found on the Hilton Careers Blog.