Operations Supervisor📣 Job Ad

• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.

• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor's degree in Business, Logistics, or related field preferred.
• Valid driver's license.

• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.

• Coordinate warehouse operations and plans for safe handling.
• Guide and coach team members to meet daily targets.
• Monitor incoming and outgoing shipments for timely processing.
• Plan inventory, ensuring efficient ordering of products.
• Resolve delivery conflicts and coordinate schedules with stakeholders.
• Maintain accurate stock records through daily/weekly cycle counts.
• Execute inventory control measures and conduct stock analyses.
• Ensure the inspection of incoming materials for compliance.
• Promote safety and security protocols for goods and equipment.

• More than 2 years of experience in logistics or supply chain.
• Bachelor's Degree in a relevant field.

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will handle customer inquiries via phone, email, and chat, resolve complaints efficiently, and maintain accurate records of all customer interactions. Key responsibilities include processing orders and returns, providing product information, escalating complex issues to supervisors when necessary, and consistently delivering professional service that exceeds customer expectations.