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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Join Ninja as an Operations Supervisor!
We are seeking a proactive and results-driven Operations Supervisor to oversee our daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.

Key Responsibilities:
  • Supervise daily driver operations and ensure compliance with company standards.
  • Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
  • Manage driver performance, implement improvement plans, and recognize top performers.
  • Plan and assign shifts while ensuring full route coverage and smooth handovers.
  • Coordinate with dispatch to optimize driver allocation and operational efficiency.
  • Provide coaching, support, and resolve operational issues and escalations.
  • Ensure compliance with safety, policies, and branding standards.
  • Prepare performance reports and collaborate with internal teams to improve service quality.

Requirements:
  • Minimum 3+ years of experience in delivery operations or a supervisory role.
  • Strong ability to monitor KPIs and drive operational efficiency.
  • Proven leadership, team management, and coordination skills.
  • Proficiency in delivery management systems and operational software.
  • Bachelor's degree in Business, Logistics, or related field preferred.
  • Valid driver's license.

Benefits:
  • Be part of a fast-paced, impact-driven environment.
  • Opportunity to grow into advanced support or quality-focused roles.
  • Work closely with cross-functional teams to improve partner experience.

Requirements

  • Requires 2-5 Years experience

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Ninja - نينجا

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Join Our Team as a Customer Service Agent!
At Ninja, we are looking for dynamic individuals to join our team as Customer Service Agents. Be the frontline representative dedicated to providing exceptional support and ensuring customers have a positive experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
  • Assist customers with their issues regarding orders, product information, and service-related queries.
  • Listen to customers' concerns and provide effective solutions in a timely manner.
  • Document customer interactions accurately and maintain up-to-date records in the CRM system.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Collaborate with other departments to address customer needs and improve service delivery.
  • Participate in training sessions to enhance product knowledge and service skills.
  • Contribute feedback and ideas to improve the customer service process.

Requirements:
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Previous experience in a customer service role, preferably in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using customer service software and CRM systems.
  • Ability to work independently and as a part of a team.
  • Willingness to learn and adapt to new processes effectively.

breifcase2-5 years

locationDammam

about 4 hours ago