Project Coordinator📣 Job Ad

About the Role

Matar Al-Baqami Holding is seeking a Project Coordinator to join our team in Dammam, Eastern Province. This full-time role involves managing and coordinating a diverse flow of multi-product transactions for a significant US-based client, utilizing their proprietary tools and platforms. The Project Coordinator will be central to ensuring smooth operations, effective client communication, and timely project execution.

Core Responsibilities

The Project Coordinator will oversee the development and implementation of engineering projects, encompassing daily interaction with the client, continuous coordination with internal cross-functional teams, progress tracking, issue resolution, and ensuring accurate and timely updates on the client’s platform.

Client and Platform Management

• Act as the primary point of contact for the US client for all project-related activities.
• Coordinate daily with the client via calls, emails, and online platforms, accommodating US time zones.
• Ensure compliance with client processes, SLAs, compliance requirements, and reporting standards.
• Provide daily status updates on transaction volumes, progress, risks, and exceptions through the client’s proprietary platform.
• Monitor and manage large volumes of transactions across multiple products and product types.
• Ensure accurate data entry, validation, and real-time updates on the client’s platform.
• Track the transaction lifecycle from initiation to closure, striving for minimal errors.
• Identify and proactively escalate bottlenecks, exceptions, and system issues.

Internal Coordination and Reporting

• Coordinate with internal teams including Operations, IT, Finance, Compliance, Quality, and Customer Support.
• Assign tasks, follow up on deliverables, and ensure adherence to timelines and SLAs.
• Conduct daily/weekly internal review meetings to assess performance and resolve issues.
• Align internal workflows with client requirements and platform changes.
• Maintain detailed trackers, dashboards, and Management Information Systems (MIS) for daily transaction flow.
• Prepare daily, weekly, and monthly reports on volumes, turnaround time, quality, and backlog.
• Ensure all project documentation, Standard Operating Procedures (SOPs), and process updates are maintained and shared.
• Support audits, reviews, and client governance meetings with accurate data and insights.

Risk Management and Continuous Improvement

• Identify operational, system, and delivery risks at an early stage.
• Drive root cause analysis and implement corrective and preventive actions.
• Ensure business continuity during peak volumes or system changes.
• Suggest and implement process improvements to enhance efficiency, accuracy, and turnaround time.
• Support automation and platform enhancement initiatives in coordination with IT and the client.
• Train internal teams on client tools, platforms, and updated processes.

Candidate Profile and Requirements

• A minimum of 5 to 10 years of relevant experience in project coordination or a similar role.
• Demonstrated ability to manage multiple priorities under tight deadlines.
• High attention to detail and a strong problem-solving mindset.