Supervisor📣 Job Ad

• Supervise daily soft service operations including housekeeping, cleaning, waste management, and pest control.
• Lead, train, and motivate a team of supervisors, cleaners, and support staff.
• Ensure compliance with health, safety, and environmental standards.
• Conduct regular inspections and audits to maintain service quality.
• Develop and implement cleaning schedules, procedures, and service improvements.
• Manage manpower planning, attendance, and shift allocations.
• Handle client communication and ensure service level agreements (SLAs) are met.
• Monitor inventory levels and coordinate procurement of cleaning materials and equipment.
• Prepare reports on performance, incidents, and operational metrics.
• Address complaints and resolve issues promptly and professionally.

• Bachelor’s degree or diploma in Facility Management, Hospitality, or a related field.
• Minimum 5–8 years of experience in soft services or facility management, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Knowledge of cleaning standards, chemicals, and equipment.
• Familiarity with health & safety regulations.
• Excellent communication and organizational abilities.
• Ability to work under pressure and manage multiple priorities.

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will handle customer inquiries via phone, email, and chat, resolve complaints efficiently, and maintain accurate records of all customer interactions. Key responsibilities include processing orders and returns, providing product information, escalating complex issues to supervisors when necessary, and consistently delivering professional service that exceeds customer expectations.

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
• Assist customers with their issues regarding orders, product information, and service-related queries.
• Listen to customers' concerns and provide effective solutions in a timely manner.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute feedback and ideas to improve the customer service process.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and as a part of a team.
• Willingness to learn and adapt to new processes effectively.