Telephone Operator📣 Job Ad

About the Role

Sheraton in Dammam is seeking a Telephone Operator to join our team on a full-time basis. This role is integral to delivering a memorable and unique guest experience, extending beyond routine operational tasks. As a Guest Experience Expert, you will take initiative to guide guests throughout their stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Deliver a wide range of services to guests, guiding them through their entire stay.
• Process operational needs efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete necessary reports as required.
• Share highlights and information about the local area with guests.
• Ensure all transactions and interactions feel like a seamless part of the guest experience.

Work Environment and Expectations

Success in this role requires adherence to company standards and a proactive approach. Key expectations include:

• Creating and maintaining a safe workplace.
• Following all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding quality standards in all tasks.
• Ensuring professional uniform, personal appearance, and communications.
• The role involves physical activity, including standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

About Sheraton and Marriott International

Sheraton, a part of Marriott International, has been a place for gathering and connection since 1937. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of all associates. Our strength is derived from the diverse culture, talent, and experiences within our global team. Sheraton associates foster a sense of belonging in communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service.

Join Our Team

If you are a team player eager to deliver a meaningful guest experience, we encourage you to explore this career opportunity with Sheraton. Join us in our mission to be 'The World’s Gathering Place' and become part of a global team where you can develop and thrive.