Telephone Operator📣 Job Ad

About the Role

Hilton is seeking a Telephone Operator to join its hotel team in Makkah. This full-time position is suitable for candidates with 0-1 years of experience who are dedicated to delivering high standards of guest service.

Position Summary

The Telephone Operator supports guest services operations by managing communications, responding to inquiries, and handling messages and emergencies. This role requires comprehensive knowledge of hotel facilities, services, and the local vicinity to provide prompt and accurate information to guests and management, contributing significantly to the initial impressions guests form of the hotel.

Key Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management.
• Ensure all wake-up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and services, utilizing up-selling techniques when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Maintain a high level of customer service at all times.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Attend appropriate training courses when required.
• Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments as necessary.

Candidate Profile

Candidates for the Telephone Operator position should possess 0-1 years of relevant experience. Hilton seeks individuals who embody its core values, which are integral to success within the organization and guide the qualities looked for in every team member.

Hilton Core Values

The successful candidate will align with Hilton's core values, which include:

• Hospitality: A passion for spreading warmth and light.
• Integrity: Acting with integrity and always doing the right thing.
• Leadership: Inspiring others.
• Teamwork: A belief that teamwork drives the best outcomes.
• Ownership: A sense of accountability.
• Now: Bringing urgency and discipline to every moment, recognizing its lasting impact.

Work Setting

This is a full-time role based at the Hilton property in Makkah. The position operates within a dynamic hotel environment, requiring adherence to established security, fire, and health and safety regulations.