Telephone Operator📣 Job Ad

About the Role

Hilton is seeking a Telephone Operator to join its Hotels team in Riyadh, Saudi Arabia. This full-time role is central to guest communication, providing prompt, professional, and personalized assistance. The Telephone Operator ensures every conversation contributes positively to the guest experience by connecting them with hotel services and information.

Key Responsibilities

• Answer and direct incoming calls promptly, professionally, and courteously.
• Provide accurate information regarding hotel facilities, services, promotions, and local attractions.
• Handle guest requests efficiently and coordinate with relevant departments to ensure timely follow-up.
• Process wake-up calls and ensure their accurate and timely delivery.
• Respond to emergency calls and adhere to hotel emergency procedures when required.
• Maintain clear and accurate records of guest requests, messages, and call activities.
• Promote hotel services and facilities to enhance the overall guest experience.
• Ensure all interactions align with Hilton's commitment to exceptional hospitality and guest satisfaction.
• Address guest concerns with empathy and professionalism, escalating issues as appropriate.
• Comply with Hilton brand standards, company policies, and data privacy requirements.
• Support the Front Office team with administrative tasks as needed.
• Maintain a positive, professional, and collaborative approach with guests and team members at all times.

Required Experience and Attributes

This position is suitable for candidates with 0-1 years of experience. Successful applicants will demonstrate a passion for hospitality and a commitment to guest satisfaction. Key attributes sought include acting with integrity, inspiring others through leadership, fostering teamwork, taking ownership and accountability, and maintaining a focus on the present moment with urgency and discipline.

Work Environment

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia. The Telephone Operator will work within the Hotels team, contributing to a service-oriented and collaborative environment.

About Hilton

Hilton is a global leader in hospitality, recognized for delivering exceptional guest experiences and fostering a supportive workplace culture. The company has welcomed over 3 billion guests worldwide and has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.

Application Information

Interested candidates are encouraged to apply for this role.