Barista

Job Summary:
We are looking for a friendly, efficient, and customer-oriented Barista to join our team. The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light snacks, while providing excellent customer service and maintaining a clean, welcoming café environment.

Key Responsibilities:

• Prepare and serve coffee, tea, and other beverages to company standards.

• Operate coffee machines, grinders, blenders, and other equipment safely.

• Greet and interact with customers in a friendly and professional manner.

• Take customer orders accurately and handle payments (cash/card).

• Maintain cleanliness and organization of the café, including tables, counters, and equipment.

• Follow hygiene, food safety, and health & safety regulations.

• Assist with stocking, inventory, and restocking supplies as needed.

• Upsell products and promote specials to enhance customer experience.

• Work effectively as part of a team to ensure smooth operations.

Qualifications & Skills:

• Previous barista or customer service experience preferred (training may be provided).

• Knowledge of coffee brewing techniques and café equipment is a plus.

• Strong communication and customer service skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail, cleanliness, and quality.

• Flexibility to work shifts, weekends, and holidays as required.

• Provide exceptional customer service by welcoming guests and addressing their preferences.
• Recommend menu items based on customer needs, and encourage upselling when appropriate.
• Handle guest complaints professionally and promptly, escalating issues when necessary.
• Prepare and serve coffee, espresso drinks, teas, and other beverages following established recipes and quality standards.
• Ensure consistency in taste, presentation, and speed of service.
• Monitor inventory levels, communicate replenishment needs, and maintain a clean workstation.
• Follow health and safety regulations for food handling and sanitation, regularly cleaning and sanitizing equipment and service areas.
• Coordinate with team members to ensure smooth service during busy periods.
• Accurately handle cash and card transactions through the point-of-sale system.
• Engage in team meetings and training to stay updated on menu changes and service standards.
• Support colleagues and maintain a positive work environment.

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job