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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDhahran
Role Description:
Understand and address the needs of both internal and external customers by delivering high-quality service and ensuring an excellent customer experience in a professional and efficient manner.

Responsibilities:
  • Oversee the handling of customer inquiries and complaints, ensuring proper guidance and resolution.
  • Supervise responses related to services, processes, and internal systems.
  • Coordinate with relevant departments to resolve complaints, reports, and customer feedback.
  • Monitor and follow up on assigned cases to ensure timely closure.
  • Prepare periodic reports on customer issues and recommend improvements.
  • Analyze recurring issues and implement solutions to enhance customer experience.
  • Manage and lead the customer care team, improving performance and service quality.
  • Handle escalated complaints and take appropriate actions (refunds, compensations, corrective actions).
  • Measure customer satisfaction through surveys and analyze results.
  • Monitor customer feedback on social media and maintain the company’s reputation.
  • Develop and implement strategies to improve customer service standards.

Requirements & Qualifications:
  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • At least 5 years of experience in customer service.
  • At least 2–3 years in a managerial or supervisory role.
  • Previous experience in customer service or customer support.
  • Proven experience in team management and leadership.
  • Strong communication and interpersonal skills.
  • Analytical thinking and decision-making ability.
  • Strong problem-solving skills and ability to work under pressure.
  • Ability to build and maintain strong relationships with customers.
  • Familiarity with CRM systems and basic computer applications.

Requirements

  • Requires 2-5 Years experience

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Legal Specialist

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aramco digital

Full-time
Overview:
The Principal Legal Specialist focuses on commercial technology transactions, advising internal clients on a broad range of legal matters across the technology and telecommunications industries. This includes SaaS arrangements (acting for both vendor and purchaser), reseller contracts, strategic partnerships, product and intellectual property development, artificial intelligence (AI), cybersecurity, industrial IoT, connectivity, and related technology matters. The legal team manages legal and corporate governance matters for the Aramco Digital group.

Key Responsibilities:
  • Advise on a wide spectrum of technology and telecommunications matters for Aramco Digital and its affiliates.
  • Draft, review, and negotiate complex commercial agreements, including: SaaS agreements (vendor and purchaser side), cloud services agreements, customer services agreements for technology, cybersecurity, and connectivity services, reseller agreements, strategic partnership agreements, IP development and licensing arrangements, procurement agreements, NDAs and MoUs.
  • Provide legal support in relation to: AI solutions, industrial IoT, telecommunications and satellite connectivity, cybersecurity, and platform and product development, operation, and orchestration.
  • Identify and assess data privacy, data security, export control, and international trade compliance issues, and coordinate with subject matter experts as required.
  • Advise on internal policies and governance frameworks.
  • Support entity governance and board secretarial matters.
  • Provide legal training and guidance to company personnel.
  • Deliver general corporate and commercial legal advisory support as required.
  • Provide concise, practical, and business-focused advice to internal stakeholders.

Qualifications:
Education:
- Bachelor’s Degree in Law (LLB or equivalent).
- Currently licensed, admitted to practice, and in good standing in a common law jurisdiction (*, United Kingdom or United States).

Experience:
- 6- 10 years of experience in a strong TMT-focused law firm and/or a large technology or telecommunications corporation.
- Technology and telecommunications sector experience, including Technology services, AI solutions, Telecoms and satellite connectivity, cybersecurity, platform and product development, operation, and orchestration.
- Extensive experience negotiating: SaaS and cloud agreements, Technology services agreements, reseller and strategic partnership agreements, IP development and licensing arrangements, procurement contracts, and NDAs and MoUs.
- General corporate law experience.
- Prior experience in entity governance and board secretarial matters.
- Knowledge and experience of applicable regulatory regimes in Saudi Arabia is preferred, including the Personal Data Protection Law, Cloud Computing Regulatory Framework, AI Ethics & Principles and applicable technology, telecommunications and security laws (including those of NCA, SDAIA, CST, and HCIS).

Skills & Competencies:
- Ability to identify privacy, security, export control, and trade compliance risks.
- Excellent negotiation, communication and stakeholder management skills.
- Proven ability to provide clear and concise advice to internal clients.
- Strong attention to detail with the ability to manage multiple projects efficiently in a fast-paced environment.

breifcase2-5 years

locationDhahran

1 day ago