Assistant Manager Customs Clearance📣 Job Ad

About the Role

Nestlé Saudi Arabia is seeking an Assistant Manager, Customs Clearance for a temporary position in Jeddah. This role is responsible for managing end-to-end customs clearance processes, ensuring smooth import/export operations, timely goods receipt, and compliance with regulatory requirements. The Assistant Manager will also focus on continuous improvement of shipment lead time and service performance.

Key Responsibilities

• Monitor and extract new shipments from internal platforms and email updates daily.
• Assign shipment categories and share details with clearing agents.
• Send pre-arrival notifications to warehouse teams across all DCs.
• Track shipment arrival status with warehouse teams and brokers, ensuring correct receipt and goods-receipting.
• Check and share air and road shipment emails, including required shipping documents.
• Perform daily checks through FASAH reports to confirm clearance status and readiness for sale.
• Follow up on shipments under Q-block status with warehouse teams and review related reports.
• Verify SFDA shipment status and coordinate with SFDA inspectors for sample collection.
• Manage shipment-related quality issues by coordinating with shipping lines, quality teams, IMS, and brokers.

Documentation and Reporting

• Update sea shipment tracker files and PO sheets.
• Maintain and update the daily SFDA tracking sheet.
• Review daily DOR operation sheets per broker to track shipment progress.
• Update container tracking sheets and transportation tracking files.
• Update the delivery plan report and refresh the daily delivery plan schedule.
• Conduct daily health checks on in-yard container reports to support zero in-yard container targets.

Stakeholder and Broker Coordination

• Follow up with IMS teams regarding missing documents for customs clearance.
• Ensure brokers receive required documents in advance for timely clearance.
• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers.
• Maintain regular communication with clearing agents on shipment status, documents, delivery plans, and performance.
• Monitor clearing agent delivery and operational performance daily.
• Lead daily DOR meetings with clearing agents and participate in OPC calls.
• Conduct monthly face-to-face broker performance review meetings.
• Track and review lead time KPIs, demurrage, detention, and clearance-related delays.

Export and Financial Coordination

• Coordinate export shipments from Saudi warehouses to other OPCs.
• Follow up on export documentation, shipment readiness, and broker support.
• Support cross-market shipment coordination.
• Coordinate with the finance team to close open purchase orders and resolve GR/IR pending items.
• Raise payment tickets and follow the required payment workflow.
• Follow up on broker-related payments, freight invoices, and lab test payments.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in customs clearance or a related field. The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently within a dynamic environment.