Assistant Manager In Room Dining (IRD)📣 Job Ad

About the Role

Accor is seeking an Assistant Manager for In-Room Dining (IRD) to oversee operations and enhance the guest experience within its Jeddah location. This full-time position requires a dedicated professional to ensure guest satisfaction through efficient service, accurate order handling, and clear menu presentation.

Core Responsibilities

The Assistant Manager will be responsible for the day-to-day operations of the In-Room Dining service, including morning, evening, and overnight shifts. Key duties involve ensuring adherence to corporate Standard Operating Procedures (SOPs) for cleaning and supply requisitions, managing guest selections, and overseeing proper order distribution. This role also includes responsibility for shift staffing, maintaining the table dressing area, and supervising tabletop presentation during meal services. A strong floor presence is expected, involving guest interaction and greeting. The Assistant Manager will prepare shift schedules based on hotel occupancy and special functions, and will be adept at handling and resolving guest feedback constructively. Comprehensive knowledge of the menu, including food and beverage descriptions, is essential.

Operational Oversight

• Overseeing daily In-Room Dining operations across all shifts.
• Ensuring compliance with cleaning duties and supply management.
• Managing guest order selection and delivery.
• Supervising staffing and presentation standards.
• Maintaining inventory of equipment and supplies.
• Monitoring and controlling the Point of Sale (POS) system for guest checks and hotel reports.
• Assisting in other Food & Beverage outlets when required.
• Assuming additional responsibilities in the absence of the Restaurant Manager.

Qualifications and Experience

Candidates should possess previous experience in an Assistant Food & Beverage Manager or supervisory role, preferably within a 5-star hotel environment. Proficiency in Microsoft Office, specifically Word and Excel, is required. The role demands excellent organizational, interpersonal, and administrative skills, with a strong attention to detail. Knowledge of food and beverage preparation techniques, health department regulations, and liquor laws is also necessary.

Required Skills and Competencies

• Clear and concise written and verbal communication skills in English.
• Proficiency in Microsoft Office (Word, Excel).
• Excellent organizational and interpersonal abilities.
• Strong attention to detail.
• Comprehensive understanding of food and beverage offerings and preparation.
• Familiarity with health, liquor, and relevant industry regulations.

Work Environment

This is a full-time position based in Jeddah. Employees are expected to embody and convey the brand and company mindset through a service-oriented culture.