Assistant Outlets Manager

About the Role

Delta Hotels and Resorts is seeking an Assistant Outlets Manager to join our team in Jeddah. This full-time role involves assisting in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service where applicable. The Assistant Outlets Manager will contribute to menu planning, maintain sanitation standards, and support service staff during peak periods, with the goal of continually improving guest and employee satisfaction.

Key Responsibilities

• Assist in the daily supervision of restaurant operations and related areas.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide feedback to employees based on observations of service behaviors.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures, including local laws regarding alcohol beverage service.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as necessary, including opening and closing shifts.
• Interact with guests to obtain feedback on product quality and service levels, and handle guest problems and complaints.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Supervise ongoing training initiatives and communicate performance expectations.
• Coach and counsel employees regarding performance on an ongoing basis.

Qualifications and Experience

• 2-5 years of experience in restaurant operations or a related field.
• Ability to assist with menu planning and maintain sanitation standards.
• Demonstrated capability to supervise daily shift operations and manage a team.
• Experience in providing exceptional customer service and handling guest feedback.
• Proficiency in conducting human resource activities, including training and performance management.

Skills and Abilities

• Strong communication skills to interact with supervisors, co-workers, and subordinates.
• Analytical skills to evaluate information and solve problems effectively.
• Ability to recognize good quality products and presentations.
• Capacity to set a positive example for guest relations and improve service performance.

Work Environment

This role operates within the dynamic environment of Delta Hotels by Marriott, a brand focused on delivering seamless travel experiences. The Assistant Outlets Manager will work in a setting that values purposeful service and attention to detail, contributing to a global team under Marriott International.

Company Overview

Delta Hotels, part of Marriott International, provides a thoughtfully designed travel experience for modern frequent travelers. The brand emphasizes delivering essential needs and eliminating unnecessary elements, maintaining a warm, wise, and in-control approach. With a strong presence globally, Delta Hotels is committed to fostering an inclusive environment where the unique backgrounds of associates are valued and celebrated.