AsstMgr Front Office

About the Role

The Luxury Collection is seeking an AsstMgr-Front Office to join their team in Jeddah. This full-time role involves assisting the Front Office Manager in daily operations and staff supervision across various front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The position focuses on ensuring efficient check-in and check-out processes, maximizing departmental financial performance, and maintaining high levels of guest and employee satisfaction.

Key Responsibilities

• Lead and supervise front office employees, managing day-to-day operations and ensuring all duties are performed effectively.
• Foster mutual trust, respect, and cooperation among team members, and ensure employee recognition is consistently applied.
• Manage daily operations to meet customer expectations and quality standards.
• Develop goals and plans to prioritize and accomplish work, and collaborate with the Front Office Manager on service improvements.
• Handle guest complaints, disputes, and conflicts, striving to improve service performance.
• Participate in developing and implementing corrective action plans based on guest feedback.
• Provide guidance, feedback, and coaching to employees to enhance their understanding of guest needs and improve service.
• Serve as a role model for appropriate behaviors and guest relations, empowering employees to deliver excellent customer service.
• Interact regularly with guests to gather feedback on product quality, service levels, and overall satisfaction.
• Implement customer recognition programs and ensure compliance with all Front Office policies, standards, and procedures.
• Monitor adherence to credit policies and procedures to minimize bad debts and rebates.
• Provide information to supervisors and co-workers, analyze results to solve problems, and update executives on relevant information.
• Function in place of the Front Office Manager during their absence and communicate critical information to staff.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Demonstrated interpersonal and communication skills to lead and influence others.
• Ability to advocate for sound financial and business decision-making.
• Proven honesty and integrity, leading by example.
• Strong problem-solving skills to analyze information and choose effective solutions.

About The Luxury Collection

The Luxury Collection Hotels & Resorts, part of Marriott International, operates over 120 properties in more than 35 countries. With a history spanning over 100 years, beginning with the Italian CIGA brand in 1906, The Luxury Collection focuses on providing authentic experiences and creating lasting memories for luxury travelers. Each hotel and resort is designed to reflect its locale, offering a gateway to the destination’s cultural charms. The brand seeks individuals who appreciate storytelling, have a passion for heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.

Work Environment

This is a full-time position based in Jeddah. Marriott International is an equal opportunity employer, committed to fostering an inclusive environment where the diverse backgrounds, talents, and experiences of all associates are valued and celebrated. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status.