Boutique Manager📣 Job Ad

About the Role

OMEGA SA is seeking a motivated and experienced Boutique Manager to lead its boutique in Jeddah, Makkah, Saudi Arabia. This role is central to driving business growth, ensuring exceptional customer experiences, and upholding OMEGA brand standards. The Boutique Manager will be responsible for achieving sales targets, cultivating client relationships, and maintaining operational excellence within a luxury retail setting. The ideal candidate will possess a strong understanding of the luxury market, leadership capabilities, and a passion for service. This full-time position offers the opportunity to manage OMEGA's presence in a key Saudi Arabian city.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives, focusing on conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Analyze sales reports, customer insights, and market trends to identify business opportunities and develop strategic action plans for growth.
• Ensure the delivery of an exceptional luxury customer experience across all touchpoints, promoting OMEGA's heritage, innovation, craftsmanship, and storytelling.
• Develop and nurture strong relationships with VIP and high-value clients, leading clienteling initiatives to foster loyalty and drive repeat business, while ensuring accurate client database management through CRM utilization.
• Lead, coach, motivate, and develop the boutique team, conducting regular performance reviews and coaching sessions to foster a culture of luxury service and operational excellence.
• Oversee all daily boutique operations, including inventory management, cash handling, POS transactions, and reporting, ensuring compliance with company policies, security procedures, and brand standards.
• Ensure flawless execution of OMEGA's visual merchandising guidelines, maintaining the boutique's presentation, cleanliness, and luxurious atmosphere to reflect global brand standards.
• Prepare and review boutique performance reports, analyzing sales trends and customer insights to develop improvement initiatives and provide business updates to management.
• Manage daily boutique operations and team activities, allocating responsibilities and resources effectively, and recommending recruitment, promotion, and development actions.
• Resolve operational and maintenance issues promptly, ensuring the security of boutique assets, products, and confidential information.
• Support private appointments, client events, and customer engagement activities to enhance client satisfaction and brand advocacy.
• Ensure proper after-sales follow-up and customer satisfaction to reinforce brand loyalty.
• Support product launches, marketing initiatives, and brand activations in collaboration with relevant teams.
• Monitor stock levels, transfers, replenishments, and inventory accuracy to ensure optimal stock availability and minimize loss.
• Guarantee compliance with boutique operating hours and manage team scheduling effectively.
• Ensure accurate reporting and timely completion of all administrative requirements.

Qualifications and Requirements

• Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 5 years of experience in luxury retail.
• A minimum of 2 years in a boutique, store, or retail management role.
• Previous experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly desirable.
• Strong leadership, coaching, and people management skills are essential.
• A deep understanding of luxury clientele, CRM, and effective clienteling strategies.
• Proven experience utilizing retail systems and proficiency in Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Business Development
• Clienteling
• Luxury Retail Excellence
• Customer Relationship Management
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Performance Analysis
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5 years of experience, with at least 2 years in a management capacity within luxury retail. The specific experience required is 5-10 years in total. The company is OMEGA SA.