Career Opportunities: Service Associate Reservation Agent📣 Job Ad

About the Service Associate - Reservation Agent Role

Shangri-La Hotel in Jeddah is seeking a Service Associate - Reservation Agent to join their team. This full-time position involves providing a high level of service to guests, ensuring customer satisfaction, and maximizing booking opportunities. The role requires a proactive approach to understanding and promoting the hotel's offerings.

Key Responsibilities

• Develop a thorough understanding of the hotel's room products, including layout, features, benefits, and amenities, to effectively present different room types and meet specific guest needs.
• Maintain comprehensive knowledge of the hotel's rate structure, including public rate offers, and articulate the value proposition of these offers during the sales process.
• Be well-informed about all hotel facilities and services, and actively promote them to potential bookers.
• Stay updated on any changes or new developments within the hotel's product offerings.
• Handle incoming reservation requests and correspondence, confirming or declining bookings based on Availability, Rates, and Inventory (ARI) strategy, and provide timely responses.
• Manage telephone sales and process reservations for all Food and Beverage outlets.
• Undertake additional duties and responsibilities as assigned by management.

Qualifications and Experience

• A minimum of 1 year of relevant working experience in a hotel environment.
• Previous experience in a Reservations environment is considered a plus.
• A collegiate-level degree is required.

Required Skills and Attributes

• Fluency in both written and spoken English and Arabic.
• Proficiency in Microsoft Office programs, including Excel and Word.
• Strong attention to detail.
• A genuine passion for delivering excellent customer service.
• A professional telephone manner and strong communication skills.
• Good administration and organizational abilities.
• Intermediate computer proficiency.
• Ability to work effectively with other departments to meet customer needs.
• A team player mentality.

Work Schedule and Flexibility

The role requires the ability to work long hours and adapt to different shifts. Flexibility in covering shifts is essential for this position.

Company Philosophy

Candidates are expected to embody the Shangri-La philosophy by providing high-quality service with a positive attitude and maintaining team spirit throughout their work.