Client Advisor

About the Role

Richemont is seeking a Client Advisor to join their team in Jeddah. This full-time role focuses on delivering a personalized client experience, building long-term relationships, and ensuring clients feel valued. The Client Advisor will be instrumental in turning clients into brand ambassadors by providing exceptional service and demonstrating expertise.

Client Relationship Development

The primary responsibility involves cultivating strong client relationships through an exceptional in-store journey. This includes maintaining high service standards, demonstrating product knowledge, and engaging clients effectively at every touchpoint.

• Provide a friendly environment, greeting and acknowledging all customers.
• Collaborate with Boutique and local management to support and participate in in-store and offsite events.
• Accurately capture client data for follow-up and relationship building, utilizing available tools.
• Consistently achieve and exceed sales targets while adhering to retail guidelines.
• Master the key moments of the sales ceremony.
• Engage customers through effective questioning, listen to their needs, and gather information to facilitate sales and encourage return visits.
• Handle negotiations and objections with proficiency.
• Assist and support after-sales clients in line with Maison values.
• Offer recommendations to enhance the client experience.
• Stay informed on industry news and competitor activities.

Maison Ambassadorship

As a Maison ambassador, the Client Advisor will passionately communicate the brand's values, codes, and history, effectively telling stories that resonate with customers. This includes providing detailed descriptions of Maison pieces and collections.

• Demonstrate extensive knowledge of Maison values, codes, and history.
• Provide detailed descriptions of Maison pieces and collections, including construction, materials, care, and design.
• Promote the uniqueness of the Maison's collections, adapting the approach to each customer.

Boutique Operations

The role also involves contributing to the daily operational efficiency of the boutique, ensuring compliance with security and operational policies, and assisting with various tasks to maintain a high standard of presentation and inventory management.

• Comply with all Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique set-up and breakdown, and report any maintenance issues.
• Support merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to ensure successful audits.
• Assist with special projects as needed, such as price changes or back-office support.