Customer Service Specialist📣 Job Ad

About Baraya Extended Care

Baraya Extended Care is seeking a dedicated Customer Service Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring a welcoming and efficient environment for patients, visitors, and staff, serving as the primary point of contact within our facility.

The Role

As a Customer Service Specialist, you will play a vital role in creating a positive first impression for all individuals interacting with Baraya Extended Care. Your responsibilities will encompass managing front desk operations, efficiently handling inquiries, coordinating appointments, and supporting the smooth daily flow of hospital operations, all while upholding excellent customer service standards.

Key Responsibilities

• Greet and welcome patients, visitors, and staff in a professional and friendly manner.
• Answer and accurately direct phone calls, emails, and inquiries promptly.
• Register patients, verify necessary information, and coordinate appointments as required.
• Maintain the organization and cleanliness of the front desk and reception area to ensure a professional appearance.
• Direct visitors to the appropriate departments and provide general hospital information.
• Coordinate effectively with clinical and administrative departments to ensure seamless patient flow.
• Perform basic administrative tasks, including filing, data entry, and document management.
• Adhere strictly to hospital policies regarding confidentiality, patient privacy, and customer service.
• Report any issues, complaints, or unusual incidents to the relevant department for resolution.

Qualifications and Experience

• 0-1 years of experience in a customer service or administrative role.
• Demonstrated ability to maintain a professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Commitment to upholding high standards of customer service and patient confidentiality.

Work Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, within a healthcare environment focused on patient care and operational excellence.

Application Information

We invite qualified candidates to apply for this role to contribute to our patient-focused environment.