Customer Support Specialist (Supply Chain)

Position Overview

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time role is primarily based in Riyadh Region, specifically Riyadh, Saudi Arabia, with Jeddah also considered as a secondary location. The selected candidate will function as a Customer Program Manager, supporting customers across the Middle East and Africa regions.

Key Responsibilities

• Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
• Manage customer account health and provide customer support.
• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as required.
• Develop, prepare, and deliver presentations to customers and internal organizations.
• Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
• Utilize multiple Boeing systems in a fast-paced environment.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
• Facilitate delivery problem resolution for customer inquiries.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Coordinate the collection and processing of supplier and/or customer data and information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Interface with customers and internal Boeing resources.

Required Experience and Qualifications

• Candidates should possess 4+ years of relevant experience in a customer support or supply chain execution role.
• Demonstrated ability to manage customer relationships and provide support.
• Experience with data analysis and problem resolution in a supply chain context.

Work Environment and Travel

This position is a full-time role within Boeing's Supply Chain Execution organization. The primary work location is Riyadh, Saudi Arabia, with Jeddah also considered. The role requires minimal travel, both domestically and internationally, to support customer needs.

Compensation

Salary for this position will be discussed during the interview process and is not disclosed at this time.