Field Service Engineer

About ABB

ABB is a global technology company that helps industries operate more efficiently and sustainably. The company's Service Division collaborates with customers to enhance the availability, reliability, predictability, and sustainability of electrical products and installations. This includes offering product care, modernization, and advisory services to improve performance, extend equipment lifetime, and achieve operational and sustainable efficiency.

The Role

ABB is seeking a Field Service Engineer to join its team in Makkah, covering Jeddah and Makkah. This full-time role involves executing service work of low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines. The Field Service Engineer will plan and execute work with a first-time right approach, demonstrating a clear understanding of urgency and care in their area of responsibility.

Key Responsibilities

• Execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to ensure customer satisfaction.
• Handle medium and low voltage systems and switchgear installation, testing, and commissioning.
• Program and test protection relays.
• Execute service work as per customer orders and timelines.
• Prepare material lists and ensure the availability and quality of parts and equipment.
• Perform on-site and remote field service tasks, identify and resolve technical issues, and troubleshoot equipment/process failures.
• Recommend corrective actions and proactively suggest improvements to prevent future issues.
• Work directly with customers on-site to identify operational improvements and address pain points.
• Prepare all necessary documentation and customer reports for signature.
• Utilize all relevant tools and test equipment.
• Apply safety rules and practices during service activities, report unsafe practices and incidents, and ensure all work complies with safety standards and customer expectations.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Demonstrated ability to execute service work according to established instructions and standards.
• Proficiency in handling medium and low voltage systems and switchgear.
• Experience in programming and testing protection relays.
• Strong troubleshooting skills for technical issues and equipment failures.
• Ability to interact directly with customers and prepare comprehensive documentation.
• Commitment to safety rules and compliance in all service activities.

Work Environment

The team at ABB fosters a collaborative environment where members support each other, learn continuously, and work together to solve problems. This role offers the opportunity to contribute to impactful projects that drive progress.