ICQA Supervisor📣 Job Ad

About the ICQA Supervisor Role

Amazon Saudi Arabia is seeking a full-time ICQA Supervisor to join its team in Jeddah. This role is designed for individuals with 0-1 years of experience, focusing on operational oversight and fostering a productive work environment within Inbound or Outbound FC operations. The Supervisor is responsible for strategic planning, resource management, and continuous monitoring to ensure departmental efficiency and safety.

Core Responsibilities

• Supervise daily activities to ensure overall safety, quality, performance, and positive member experience in FC operations.
• Set clear departmental requirements and expectations, fostering an environment of teamwork, collaboration, and open communication.
• Understand and ensure adherence to safety procedures, safe working practices, and timely documentation of accidents/incidents.
• Prioritize tasks appropriately to meet deadlines.
• Exhibit professional behavior while effectively coping with ambiguity and change.
• Drive results and proactively approach operational obstacles.
• Ensure company policies are communicated and enforced consistently.

Operational Leadership and Development

• Source and nurture ideas, integrating them into improvement plans.
• Take proactive steps to share best practices across all departments, shifts, and the entire organization.
• Collaborate closely with HR, Facilities, Safety, and IT to secure support and resources for projects and initiatives.
• Track production metrics and utilize data to develop strategies for continuous improvement, reporting to management.
• Assist with the establishment of long-term operational strategic plans.
• Mentor, provide training, and development to optimize performance, creating organizational depth and individual growth.
• Recognize top performance, and provide coaching and progressive discipline for poor performance.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews to ensure pay accuracy.

Basic Qualifications

• High school diploma or equivalent.
• Ability to work 40 hours per week, with overtime as required.
• Physical capability to lift up to 49 pounds, stand/walk for shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Preferred Skills and Attributes

• Demonstrated integrity, dedication to quality, and adherence to company values and policies.
• Positive, ambitious, energetic, and hardworking with a strong work ethic.
• Team player who values colleagues' opinions and treats everyone with courtesy and respect.
• Effective communication skills and ability to take direction.
• Dependable, responsible, reliable, and mature.
• Exceptional listening skills, well-organized, and detail-oriented.
• Ability to work in a team environment and provide honest, direct feedback.
• Capable of handling ambiguity, adapting to changing priorities, and exercising sound judgment in stressful situations.
• Analytical mindset with proven problem-solving abilities.
• Self-motivated, structured, accurate, results-driven, ready to improve, and open to change.
• Proven history of illustrating a dedication to meeting requirements of internal and external customers, responding promptly, thoroughly, and timely.
• Ability to multi-task, handling multiple issues concurrently.

Work Environment and Schedule Expectations

This role requires flexibility to work a variety of hours as business demands, including weekends, nights, and/or holidays. This includes an expectation to arrive at least 30 minutes early and remain at least 30 minutes at the end of the shift to complete pass-downs, reports, and timecard reviews. The ability to rotate to other shifts or departments as needed is also required.