IT Specialist📣 Job Ad

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.