Application Support Officer📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
SIJIL is seeking a motivated and detail-oriented Application Support Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to launch or advance their career in IT support, with a specific focus on business applications. As an Application Support Officer, you will play a crucial role in ensuring the smooth operation of our business applications by providing essential first and second-line support. You will be instrumental in troubleshooting, resolving issues, and maintaining application stability, contributing directly to the efficiency of our operations.
Key Responsibilities
- Provide first- and second-line support for business applications, ensuring timely responses to incidents and service requests within agreed Service Level Agreements (SLAs).
- Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating complex problems to development teams when necessary.
- Write, execute, and optimize SQL queries to investigate data discrepancies, generate essential reports, and support troubleshooting efforts.
- Proactively monitor application performance and system health, identifying and addressing potential issues before they impact users.
- Log, track, and manage all incidents and requests using a ticketing system, maintaining clear documentation and providing timely updates to stakeholders.
- Support application deployments, patch installations, and configuration changes in close coordination with development and infrastructure teams.
- Liaise effectively with end-users to understand their issues, communicate progress on resolutions, and confirm successful problem-solving.
- Maintain and update support documentation, knowledge base articles, and standard operating procedures to ensure consistent support practices.
- Participate actively in root cause analysis for recurring issues and contribute to continuous improvement initiatives aimed at enhancing application stability.
Qualifications and Requirements
- Possess a Bachelor's degree or diploma in Computer Science, Information Technology, or a closely related field.
- Have up to 2 years of experience in application support, technical support, or a similar role; recent graduates with relevant exposure are strongly encouraged to apply.
- Demonstrate hands-on experience with .NET applications, including troubleshooting, log analysis, and a basic understanding of application architecture.
- Exhibit working knowledge of SQL and relational databases, including the ability to write queries, understand joins, and perform basic troubleshooting; experience with Microsoft SQL Server is considered an advantage.
- Be familiar with incident management processes and the use of ticketing tools.
- Possess strong analytical and problem-solving skills with a keen attention to detail.
- Exhibit good communication skills and a dedicated customer-service orientation.
Required Skills
- .NET Application Support
- SQL Querying and Database Management
- Incident Management
- Ticketing Systems Proficiency
- Advanced Problem-Solving
- Effective Communication
- Customer Service Excellence
- ITIL Principles (Familiarity)
- Monitoring Tools (Basic Understanding)
- Application Logging Analysis
- Release and Deployment Processes (Awareness)
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to develop expertise in application support within a professional setting.
Requirements
- No experience required
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