Lead UX/UI Designer📣 Job Ad

About the Role

Amadeus is seeking a Lead UX/UI Designer to define, drive, and continuously enhance the end-to-end customer experience within a complex digital ecosystem. This full-time role, based in Makkah or Jeddah, focuses on integrating user experience, customer journey consistency, and conversion performance into solution design and delivery. The ideal candidate will have 5-10 years of experience and will take a hands-on approach to shaping user journeys and optimizing digital touchpoints.

Core Responsibilities

The Lead UX/UI Designer will contribute to broader business objectives and serve as a reference for less experienced colleagues, supporting their growth. This role involves influencing decisions, anticipating dependencies in complex scenarios, and taking ownership of commitments.

• Define and drive the end-to-end user experience vision across digital touchpoints, ensuring consistency, usability, and alignment with business and user needs.
• Collaborate with stakeholders to understand user needs, expectations, and pain points across the customer journey.
• Translate business goals into clear UX, CX, and CRO strategies to improve engagement, satisfaction, and conversion outcomes.
• Act as a key reference for experience-related topics, promoting best practices and consistency across teams.

UX Research and Design Leadership

• Plan and conduct user research activities, including interviews, usability testing, and surveys, to generate actionable insights into user behaviors and needs.
• Stay informed about UX trends, industry practices in travel and digital ecosystems, and emerging interaction patterns.
• Define and communicate clear UX direction for digital touchpoints, proposing strategic recommendations that balance user needs, business goals, and technical constraints.
• Build and maintain a shared knowledge base of user insights to support product and experience decisions.
• Design and refine customer journeys, user flows, and interaction models to deliver intuitive and seamless experiences.
• Contribute to UX design activities, including wireframes, prototypes, and experience concepts, when needed.
• Work closely with product and engineering teams to ensure alignment between user experience, business objectives, and technical feasibility.
• Validate and improve experience quality through iterative testing, user feedback, and continuous improvement practices.

Conversion Optimization and Performance

• Define and track key performance indicators related to user experience and conversion (*, engagement, drop-off, conversion rates).
• Identify opportunities to improve customer journeys and overall digital performance.
• Design and support experimentation activities such as A/B testing and usability testing to validate improvements.
• Utilize data and insights to continuously improve user experience and business outcomes.

Experience Governance and Collaboration

• Ensure a consistent and high-quality user experience across products, channels, and digital touchpoints.
• Collaborate with designers, developers, and architects to maintain and evolve UX standards and guidelines.
• Encourage the use of reusable design patterns and scalable experience solutions.
• Identify potential UX risks early and support mitigation strategies to maintain experience quality.
• Foster a strong user-centric mindset by promoting design thinking and experience-driven decision-making.
• Communicate UX priorities, insights, and improvement opportunities clearly across all relevant stakeholders.

Qualifications and Requirements

• Proven experience (5-10 years) in UX, customer experience, web optimization, or digital product design.
• Ability to conduct and interpret user research and translate insights into meaningful design improvements.
• Experience with prototyping, journey mapping, and usability testing.
• Familiarity with experimentation methods such as A/B testing or usability studies.
• Strong collaboration, communication, and problem-solving skills.
• Data-driven mindset with the ability to work with analytics and performance insights.
• Experience in travel, e-commerce, or similar industries is a plus.