Manager Clinical Risk📣 Job Ad

About the Role

Bupa Arabia is seeking a Manager - Clinical Risk to join our team in Jeddah. This full-time role is responsible for managing, coordinating, and implementing initiatives related to quality, patient safety, clinical risk, accreditations, and clinical review within the Medical Division of Bupa CareConnect. The primary objective is to continuously improve all aspects of healthcare delivery, fostering a culture of quality through effective communication and monitoring. The role requires close collaboration with various functional areas to achieve institutional goals, vision, mission, and strategy.

Key Responsibilities

• Design, implement, and continuously monitor quality improvement, patient safety, and clinical risk management programs in alignment with organizational policies and regulatory requirements.
• Identify, assess, and mitigate clinical and non-clinical risks to patients, caregivers, and staff across all healthcare services.
• Promote evidence-based practices to reduce adverse events, medical errors, and preventable harm.
• Collaborate with physicians, nurses, and allied health professionals to implement and sustain clinical quality indicators and performance metrics.
• Ensure adherence to the Quality Management System (QMS), policies, procedures, and standard operating guidelines.

Clinical Review and Safety Culture

• Plan, conduct, and report on internal and external audits related to clinical quality improvement, patient safety, risk management, clinical governance, patient experience, and staff credentialing.
• Analyze audit findings, identify gaps, and recommend corrective and preventive actions, ensuring timely implementation and sustained improvement.
• Promote a just and transparent safety culture that encourages incident reporting, learning, and continuous improvement.
• Manage and support the identification, investigation, and mitigation of patient and caregiver safety risks.
• Facilitate Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Hazard Vulnerability Assessment (HVA), and other risk assessment tools for new or redesigned services.

Audit, Reporting, and Accreditation

• Coordinate and consolidate quality, patient safety, and clinical risk management reports for submission to relevant committees, leadership, and regulatory bodies.
• Prepare dashboards, performance summaries, and analytical reports to support decision-making.
• Ensure communication with the Saudi Patient Safety Center for patient safety culture surveys, analysis, and actions.
• Manage and oversee preparation for national and international accreditation programs (*, CBAHI, JCI, MOH Visits), including gap assessments, staff readiness, survey coordination, and post-survey action plans.
• Ensure sustained compliance with accreditation standards and continuous readiness.

Quality Training and Development

• Ensure healthcare staff actively participate in quality improvement and patient safety initiatives.
• Actively participate in national and international accreditation processes.
• Plan, coordinate, and deliver training programs on quality assessment and improvement methods, patient safety principles, risk management tools, and accreditation standards.
• Support awareness campaigns and continuous education activities to embed quality and safety principles into daily clinical practice.

Qualifications and Experience

Candidates for this position should possess 5 to 10 years of relevant experience in clinical risk management, patient safety, or quality improvement within a healthcare setting.