Manager of Solution Center📣 Job Ad

About the Role

Amadeus is seeking a Manager of Solution Center to lead operations for a key customer in Makkah, Saudi Arabia, specifically in Jeddah and Makkah. This full-time role is responsible for the overall success of the Solution Center, ensuring timely and quality delivery of roadmap projects while contributing to revenue generation. The position requires a blend of strategic planning and day-to-day management, focusing on building customer relationships and supporting business growth.

Key Responsibilities

• Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, supporting revenue objectives.
• Manage the overall Solution Center budget and collaborate with the business controlling team on financial planning and reporting.
• Oversee invoicing activities and establish and maintain governance with customer and internal teams.
• Escalate unresolved issues as needed and facilitate internal and external Steering Committees.
• Identify resource needs and align with line organizations on resource allocation.
• Assess commercial and financial risks, define mitigation actions, and monitor issues and risks, providing regular status updates.
• Collaborate closely with R&D teams to manage Solution Center activities and processes.
• Define and maintain the Solution Center roadmap and master plan aligned with customer commitments.
• Partner with commercial teams to support business development opportunities and build customer relationships to enable service growth.
• Understand and manage customer expectations through effective governance and develop relationships with business and technical stakeholders.
• Ensure timely and appropriate communication across stakeholders and maintain proper documentation and information flow.

Qualifications and Experience

• A degree in business, marketing, computer science, or a related field, or equivalent experience.
• Extensive experience managing complex IT programs in an international environment.
• Knowledge of Amadeus products and solutions is an advantage.
• Experience in solution delivery or program/project management within airline, travel, or e-commerce environments is beneficial.
• Proficiency in English; additional languages such as Arabic or French are an asset.

Required Skills

• Strong leadership and stakeholder management skills.
• Ability to work effectively across teams and diverse environments.
• Well-developed influencing skills to align and mobilize cross-functional teams.

Work Environment and Company Culture

This is a full-time position based in Makkah, Saudi Arabia, covering Jeddah and Makkah. Amadeus fosters a global DNA, offering opportunities for continuous learning and professional growth within a caring environment. The company is committed to a diverse and inclusive community, enabling every employee to reach their full potential through a culture of belonging and fair treatment. Amadeus provides a complete rewards offer, including attractive compensation packages and a flexible working model.

Diversity and Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion within the tech industry. The company is committed to attracting talent from all backgrounds and fostering an inclusive employee experience. Amadeus is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.