Order Management Executive

About the Role

Tech First Gulf is seeking a detail-oriented and customer-focused Order Management Executive to join their team in Makkah, with operations covering Jeddah and Makkah. This full-time role involves managing the end-to-end order fulfillment process, ensuring accurate order processing, timely deliveries, and exceptional customer service. The successful candidate will coordinate with various stakeholders to ensure smooth order execution while maintaining high levels of accuracy, efficiency, and customer satisfaction.

Key Responsibilities

• Order Processing & Administration: Receive, review, and process customer orders, verifying details, pricing, and delivery requirements. Ensure accurate system entry and timely processing, maintaining updated records.
• Customer Service & Communication: Serve as the primary contact for order inquiries, providing updates on status and tracking. Address concerns promptly to ensure a positive customer experience and build strong relationships.
• Vendor & Logistics Coordination: Liaise with vendors to confirm requirements and availability. Coordinate pickups, deliveries, and transportation, tracking shipments to resolve delays and ensure on-time delivery.
• Inventory & Supply Coordination: Monitor inventory levels and stock availability, coordinating with warehouse personnel to meet demand. Support inventory planning by identifying shortages and assisting with record maintenance.
• Quality Control & Compliance: Conduct quality checks on orders to ensure compliance with specifications and standards. Verify accuracy of documentation and ensure adherence to company policies and procedures.
• Financial & Documentation Support: Prepare and review quotations, invoices, and related documentation. Support invoicing, payment follow-ups, and accounts receivable processes, ensuring accuracy in financial records.
• Process Improvement: Identify opportunities to enhance order management processes, customer service, and operational efficiency. Recommend solutions to streamline workflows and support implementation of best practices.

Qualifications and Experience

• 2-5 years of experience in order management or a related customer-focused role.
• Demonstrated ability to manage end-to-end order fulfillment processes.
• Experience coordinating with clients, vendors, warehouse teams, and logistics providers.
• Proficiency in order processing systems and administrative tasks.

Required Skills

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to resolve issues promptly and maintain positive customer relationships.
• Organizational skills for managing records and documentation.
• Problem-solving abilities for addressing delivery delays and discrepancies.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to operations in Jeddah. The role requires coordination across multiple internal and external teams to ensure efficient order execution and high customer satisfaction.

Application Process

Candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.