POS Systems Supervisor (IT)

About the Role

Albaik Food Systems Co. is seeking a POS Systems Supervisor (IT) to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves managing POS applications, integrations, and operational support to ensure system stability, data accuracy, and a positive user experience within the Information Technology department. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Supervise the POS application environment, including system upgrades, enhancements, configuration updates, and release activities, in coordination with business and technical stakeholders.
• Coordinate and monitor integrations between POS platforms and external systems such as online delivery aggregators, self-service kiosks, loyalty platforms, payment gateways, and other digital sales channels.
• Ensure the integrity, accuracy, and completeness of sales transactions and financial data across the POS ecosystem.
• Provide first-line analysis and support for system incident management, root cause analysis, and implement permanent corrective actions for system defects, recurring issues, and operational disruptions.
• Coordinate with vendors, support partners, and internal teams to ensure timely resolution of critical incidents and service requests in line with agreed service levels.
• Validate and reconcile system-generated reports, ensuring consistency and alignment with ERP, finance, and business reporting requirements.
• Establish and maintain comprehensive system documentation, process flows, configuration standards, and operational procedures.
• Ensure compliance with organizational IT governance, security policies, data protection standards, and regulatory requirements.
• Drive continuous improvement initiatives to optimize POS processes, enhance user experience, and improve operational efficiency across retail and restaurant operations.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in POS systems management, with a preference for experience in the Restaurant and QSR industry.
• Familiarity with ERP, online sales platforms, and financial system integrations.

Required Skills

• Strong analytical and problem-solving skills.
• Ability to manage projects and deliver enhancements on time.
• Attention to detail with a strong focus on data accuracy.
• Excellent communication and coordination with cross-functional teams.

Work Environment

This is a full-time position based in Makkah, serving operations in both Jeddah and Makkah. The role operates within the Information Technology department, collaborating with various internal and external stakeholders.

Application Process

Candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.