Solution Architect Microsoft Dynamics CRM

About the Role

Brainlake is seeking a highly technical Solution Architect specializing in Microsoft Dynamics CRM to lead the design and delivery of enterprise customer engagement platforms. This is a hands-on, client-facing contract role based in Makkah, with work in Jeddah and Makkah, requiring a professional who is comfortable engaging with stakeholders and conducting technical design reviews. The successful candidate will shape target architectures across Dynamics 365 and the Power Platform and guide delivery teams to scalable solutions.

Key Responsibilities

• Lead discovery sessions with business and technology stakeholders to understand objectives, current processes, and customer engagement requirements.
• Define end-to-end target architectures across Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights (Data and Journeys).
• Translate business requirements into scalable, secure, and maintainable solutions, balancing configuration, low-code, and custom development.
• Document key architectural decisions, including fit-gap analysis, out-of-the-box vs. custom approaches, environment strategy, data model design, and security model.
• Design the Dataverse data model, security architecture (business units, security roles, teams, field-level security), and data migration approach from legacy CRM systems.
• Design integrations between Dynamics 365 and enterprise platforms such as ERP (including Finance & Operations), marketing, telephony, identity, and data platforms, utilizing Azure Integration Services, APIs, and event-driven patterns.
• Define the solution approach across the Power Platform, including Power Apps, Power Automate, Power Pages, and Copilot Studio.
• Provide technical leadership to development teams, including design and code reviews for plugins, PCF controls, and custom workflows, development standards, and ALM through Azure DevOps or Power Platform Pipelines.
• Ensure solutions meet performance, scalability, security, and data privacy requirements, including regional data residency where applicable.
• Contribute to solutioning, estimation, and scoping of new phases and change requests.
• Prototype and validate approaches before full implementation to reduce delivery risk.
• Identify opportunities to use Copilot and AI capabilities across Dynamics 365 and the Power Platform to create business value.
• Advise clients on platform roadmap, licensing implications, and adoption best practices.
• Produce high-quality architecture artifacts, including solution designs, integration specifications, data models, and technical decision records.
• Collaborate with functional consultants, data, integration, and delivery leads throughout discovery, design, build, and optimization phases.

Qualifications and Requirements

• Over 10 years of experience in enterprise technology, including 6+ years architecting on Dynamics 365 CE / CRM.
• Proven track record of leading end-to-end Dynamics 365 implementations on large-scale, multi-workstream programs.
• Experience in a consulting or systems integration environment, delivering for enterprise clients within a structured, client-facing delivery model.
• Deep hands-on expertise in Dynamics 365 and Dataverse, including data modeling, security model, business process flows, plugins, and the Web API.
• Strong working knowledge of the Power Platform and its governance, including environments, DLP policies, and the Center of Excellence (CoE) approach.
• Solid integration and Azure skills, including Logic Apps, Azure Functions, Service Bus, API Management, and Azure Synapse Link / Microsoft Fabric.
• Experience leading data migration from legacy CRM platforms (*, older Dynamics versions or Salesforce).
• Ability to communicate architecture clearly to both senior business stakeholders and technical teams.
• Comfort working independently in a contract capacity and quickly becoming productive within established client teams.

Preferred Qualifications

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) or Dynamics 365 functional certifications.
• Experience with Dynamics 365 Contact Center, Omnichannel, or Field Service at scale.
• Experience in regulated or public-sector environments, such as financial services, government, or telecoms.

Work Environment

This is a contract position based in Makkah, with responsibilities extending to projects in Jeddah and Makkah. The role involves working on enterprise-scale transformation programs, requiring accountability for outcomes and engagement with demanding stakeholders.