Warranty Administrator

About the Role

Petromin Corporation is seeking a Warranty Administrator to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role is crucial for ensuring customer satisfaction and maintaining financial accountability within the warranty process. The position requires 2-5 years of relevant experience.

Role Overview

The Warranty Administrator is responsible for processing and reviewing warranty claims, verifying eligibility, and ensuring adherence to Stellantis policies. This involves analyzing repair details, communicating with dealerships and customers, and potentially negotiating claim settlements. The administrator will also maintain accurate warranty data, identify trends for process improvement, and ensure proper customer reimbursement.

Key Responsibilities

• Assist in developing the national warranty program framework.
• Craft comprehensive warranty policies and procedures aligned with Stellantis guidelines, industry standards, and regulatory requirements.
• Distribute bi-monthly warranty parts scrap lists and monitor parts removal at branches.
• Administer the warranty claim process, ensuring timely processing and adherence to standards.
• Leverage data analytics to identify trends in warranty claims and assess program effectiveness.
• Ensure efficient follow-up on outstanding warranty claims to expedite resolution and minimize payment delays.
• Implement a tracking system for warranty parts using tagging methods.
• Conduct regular internal warranty audits quarterly to assess compliance and safeguard program integrity.

Financial and Documentation Management

• Negotiate with parts suppliers to secure favorable pricing for warranty repairs.
• Perform meticulous reconciliation of all warranty receivables with corresponding payments.
• Collaborate with the finance team to ensure payments are processed within agreed-upon SLAs.
• Administer the meticulous documentation of all warranty claims, ensuring necessary supporting documentation is included.
• Conduct thorough reviews of claim histories, repair orders, and technical documentation to determine claim validity and identify root causes.
• Generate comprehensive monthly reports on key warranty and technical service performance indicators (KPIs).
• Ensure all warranty-related documentation adheres to relevant regulations and legal requirements.
• Maintain a comprehensive archive of warranty documentation for future reference and audits.

Qualifications and Experience

• A minimum of 2-5 years of experience in a relevant field.
• Demonstrated understanding of automotive warranty governance and processes.
• Proficiency in data analysis for identifying trends and assessing program effectiveness.
• Strong negotiation skills for supplier interactions.
• Excellent organizational skills for meticulous documentation and reporting.

Work Environment

This is a full-time position based in Makkah, with responsibilities covering operations in both Jeddah and Makkah. The role involves working within a structured environment focused on customer satisfaction and financial compliance.