Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to join their team in Medina, Al-Madinah Al-Munawarah. This full-time position requires a professional to oversee daily housekeeping operations, ensuring a high standard of cleanliness and guest satisfaction within the hotel. The role involves managing staff, controlling costs, and maintaining operational efficiency.

Key Responsibilities

The Executive Housekeeper I is responsible for the daily shift operations of Housekeeping, and potentially Recreation/Health Club and Laundry services. This role directs and works with employees to ensure that guest rooms, public spaces, and employee areas are maintained to a high standard of cleanliness. Key duties include conducting inspections, holding staff accountable for corrective actions, and assisting in ensuring both guest and employee satisfaction while adhering to the operating budget.

Managing Housekeeping Operations

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating effectively with the Engineering department for guest room maintenance needs.
• Supervising the property's general cleaning schedule.
• Preparing work assignments based on rooms to be cleaned and prospective check-outs.
• Inventorying stock to ensure adequate supplies are available.
• Overseeing daily Housekeeping shift operations and ensuring adherence to all policies, standards, and procedures.
• Assisting with the ordering of guest room supplies, cleaning supplies, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas requiring attention to staff and following up to ensure understanding.
• Ensuring all employees have the proper supplies, equipment, and uniforms.

Financial and Customer Service Management

This role involves participating in the management of departmental controllable expenses to meet or exceed budgeted goals, understanding the impact of departmental operations on overall property financial objectives. The Executive Housekeeper I will comprehend budgets, operating statements, and payroll reports as needed for financial management. Additionally, the position requires responding to and handling guest problems and complaints, striving to improve service performance, empowering employees to provide excellent customer service, and emphasizing guest satisfaction during departmental meetings with a focus on continuous improvement.

Human Resources and Team Leadership

The Executive Housekeeper I will participate in the investigation of employee accidents as needed and supervise staffing levels to meet guest service, operational needs, and financial objectives. This includes ensuring employees understand expectations and parameters, administering property policies fairly and consistently, and completing disciplinary procedures and documentation according to Standard and Local Operating Procedures. The role involves observing employee service behaviors and providing feedback, utilizing on-the-job training tools for new room attendants, participating in the employee performance appraisal process, assisting with interviewing and hiring team members, supporting a departmental orientation program, and participating in employee progressive discipline procedures.

Qualifications and Experience

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.