Mgr Front Office I📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Director of Sales & Marketing to lead the sales department for properties with over 300 peak rooms and significant local catering revenue. This full-time position, based in Medina, Al-Madinah Al-Munawarah, requires 5-10 years of experience. The role focuses on achieving property sales objectives and revenue goals through strategic sales efforts and building long-term customer relationships.

Key Responsibilities

• Manage the development of strategic account plans for market demand generators.
• Oversee both reactive and proactive sales efforts for the property.
• Determine and develop marketing communication activities in collaboration with Regional Marketing Communications.
• Provide customer intelligence by evaluating market and economic trends to adapt sales strategies.
• Review market position reports, competitive shopping data, and other resources to maintain market awareness.
• Research competitor sales strategies to identify opportunities for increased occupancy, RevPAR, and market share.
• Participate in sales strategy meetings, contributing input for weekly and overall sales strategies.
• Propose innovative marketing ideas and develop deployment strategies to grow market share.
• Evaluate and support participation and account deployment with Area Sales and Group Sales teams.
• Serve as the primary sales contact for the General Manager, property leadership, Group Sales, and Area Sales leaders.
• Act as the main sales contact for customers, serving as their advocate.
• Function as the property's authority on sales processes and sales contracts.
• Liaise with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications, and other hotel departments.
• Participate in sales calls to acquire new business and close deals.
• Identify public relations opportunities and coordinate activities to enhance the marketing communication strategy.
• Support the General Manager by coordinating crisis communications.
• Execute and support Marriott's Customer Service Standards and hotel's Brand Standards.
• Manage the operational aspects of booked business, including proposal generation and contract writing.
• Implement a seamless turnover process from sales to operations and back, ensuring a high level of service.
• Monitor and ensure effective resolution of guest issues arising from the sales process.
• Maintain successful performance by increasing revenues, controlling expenses, and delivering a return on investment.
• Implement the brand's service strategy and initiatives in all sales aspects, focusing on building value-based customer relationships.
• Interface with regional marketing communications for promotion pull-through.
• Perform other duties as assigned to meet business needs.

Building Stakeholder Relationships

• Develop strong partnerships with local organizations to increase brand awareness.
• Manage internal key stakeholder relationships.
• Foster community and public relations through participation in tradeshows and client events.
• Execute exemplary customer service to drive satisfaction and loyalty.
• Understand customer needs and recommend appropriate features and services to exceed expectations.
• Gain understanding of the hotel’s target customer and service expectations to offer effective business solutions.

Leadership and Team Development

• Develop sales goals and strategies, ensuring alignment with the brand business strategy.
• Execute sales strategies to meet individual and staff booking goals.
• Coach leaders of revenue-generating departments on effective revenue strategies and goal setting.
• Ensure the Sales team effectively leverages Marriott International (MI) demand engines.
• Monitor compliance with local, state, and federal regulations in partnership with Human Resources, Engineering, and Loss Prevention.
• Partner with Human Resources to attract, develop, and retain talent.
• Establish effective structures, processes, jobs, and performance management systems.
• Set goals and expectations for direct reports, manage performance, and hold staff accountable.
• Forecast talent needs and manage talent acquisition strategy with HR.
• Maintain a list of competitor sales personnel and execute a recruitment plan with HR.
• Support tools and training resources for sales associates on catering solutions.
• Champion leadership development and workforce planning by assessing, selecting, and developing talent.
• Identify, train, and mentor group sales associates, utilizing available training tools.
• Transfer functional knowledge and develop group sales skills of other discipline managers.
• Provide day-to-day leadership to sales associates to achieve property sales objectives.
• Evaluate participation in various sales channels and develop strong working relationships to market the property.
• Manage the marketing budget for property-specific campaigns, promotions, and collateral.

Qualifications and Experience

The ideal candidate will possess 5-10 years of experience in sales and marketing, preferably within the hospitality industry. A proven track record of achieving sales objectives and managing a sales team is essential. Experience in leading sales for properties with significant room bookings and catering revenue is required.

Work Environment

This is a full-time position located in Medina, Al-Madinah Al-Munawarah. The role involves leading the property's sales department and requires collaboration with various internal and external stakeholders.

About the Role

Sheraton Hotels & Resorts is seeking a Director of Sales & Marketing to lead sales efforts for properties with significant booking volumes and local catering revenue. This full-time position is based in Medina, within the Central Area District.

Role Overview

This role serves as the leader of the property's sales department, managing both reactive and proactive sales initiatives. The Director of Sales & Marketing is responsible for achieving property sales objectives, booking goals, and overall revenues. This includes implementing the brand's service strategy, building long-term customer relationships, and developing property-specific marketing campaigns to drive revenue. The position requires evaluating participation in various sales channels and developing strong working relationships to effectively market the property.

Key Responsibilities

• Manage the development of strategic account plans and oversee reactive and proactive sales efforts.
• Determine and develop marketing communication activities in conjunction with Regional Marketing Communications.
• Provide customer intelligence and evaluate market trends to adapt sales strategies.
• Review competitive reports and market position to identify opportunities for growth in occupancy and RevPAR.
• Contribute to sales strategy meetings and suggest innovative marketing ideas to increase market share.
• Evaluate and support participation in various sales channels and manage relationships with Area Sales and Group Sales.
• Serve as the primary sales contact for the General Manager, property leadership, and external customers, acting as a customer advocate.
• Act as the hotel authority on sales processes and contracts, and liaise with relevant departments and regional teams.
• Participate in sales calls to acquire new business and support the execution of booked business, including proposal generation and contract writing.
• Identify public relations opportunities and support crisis communications.
• Execute customer service standards and brand initiatives, ensuring a seamless turnover from sales to operations.
• Monitor and ensure effective resolution of guest issues arising from the sales process.
• Maintain successful performance by increasing revenues, controlling expenses, and providing a return on investment.
• Develop strong partnerships with local organizations and maintain property participation in tradeshows and client events.
• Provide exemplary customer service to drive satisfaction and loyalty by understanding customer needs and offering appropriate solutions.

Leadership and Team Development

This role involves leading the property's sales department, developing sales goals and strategies aligned with the brand's business strategy, and executing sales strategies to meet booking goals. The Director will coach leaders of revenue-generating departments, ensure sales teams leverage demand engines, and partner with Human Resources to attract, develop, and retain talent. This includes creating effective structures, setting performance goals, managing talent acquisition, and anticipating future talent needs. The position also involves identifying, training, and mentoring group sales associates, transferring functional knowledge, and developing their skills.

Qualifications and Experience

• Required: A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 4 years of experience in sales and marketing or a related professional area.
• Alternatively Required: A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 2 years of experience in sales and marketing or a related professional area.
• Preferred: A 4-year college degree, demonstrated skills in supervising a team, lodging sales experience, and hotel industry work experience demonstrating progressive career growth and exceptional performance.

Work Context

This is a full-time position located in Medina, within the Central Area District. The role requires 5-10 years of experience. Salary information is not disclosed.