Service Manager📣 Job Ad

About the Service Manager Role

Adecco is seeking an experienced Service Manager to join a leading engineering organization in Al Madinah, Saudi Arabia. This full-time position is integral to overseeing and optimizing service operations, ensuring client satisfaction, and managing large-scale maintenance contracts within the region. The ideal candidate will possess a strong engineering background, extensive experience in maintenance and service operations, and a proven ability to lead teams and manage complex contractual agreements effectively, particularly with Saudi clients.

Key Responsibilities

The Service Manager will be responsible for a range of duties focused on operational excellence and client management:

• Overseeing and managing all aspects of maintenance and service operations.
• Leading and managing teams of 15 to 40 employees to ensure high performance and productivity.
• Effectively managing large maintenance contracts, ensuring adherence to terms and conditions.
• Developing and maintaining strong relationships with Saudi clients to meet their needs and ensure satisfaction.
• Ensuring efficient contract management processes are in place and followed.
• Driving operational excellence within the service department.
• Handling client inquiries, issues, and escalations professionally and efficiently.

Qualifications and Experience

Candidates should meet the following criteria:

• Bachelor's degree in Electrical or Electronics Engineering.
• 8 to 10 years of relevant experience in maintenance/service operations.
• Demonstrated strong experience managing large maintenance contracts.
• Proven experience working with Saudi clients.
• Currently based in Saudi Arabia.
• Experience leading teams of 15 to 40 employees.
• Strong knowledge of contract management principles and practices.
• Solid understanding of operations management within a service context.
• Excellent client handling skills.

Required Skills

Key skills for this role include:

• Maintenance and Service Operations Management
• Large Maintenance Contract Management
• Contract Management
• Operations Management
• Client Handling and Relationship Management
• Team Leadership

Additional Information

This is a full-time position based in Al Madinah, Saudi Arabia. Candidates with experience in Elevator, Airport Systems, Industrial Maintenance, Automation, or Technical Service industries will be highly regarded. Proficiency in both Arabic and English communication is preferred.