Service Manager📣 Job Ad

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

TestCrew, a Saudi-born leader in Quality Engineering, Digital Assurance, and Digital Engineering, is seeking a Senior Appian Developer to join their dynamic team. With a strong presence across KSA, UAE, Jordan, Egypt, India, and Europe, TestCrew empowers enterprises to build, deploy, and scale technology with confidence. This role is instrumental in supporting mission-critical programs, including large-scale digital transformations and cloud modernization initiatives for major ministries, banks, giga-projects, and global enterprises.

As a Senior Appian Developer, you will be responsible for designing, developing, and maintaining robust Appian-based applications and workflows that underpin enterprise-grade digital solutions. This position requires a proactive approach to translating complex business requirements into scalable Appian designs, implementing seamless integrations with external systems and APIs, and optimizing application performance and user experience. You will collaborate closely with cross-functional teams, including business analysts, architects, QA engineers, and DevOps specialists, to ensure the delivery of high-quality, secure, and maintainable implementations.

Key Responsibilities

• Design, develop, and maintain Appian-based applications and workflows to support enterprise-grade digital solutions.
• Translate business requirements into scalable and efficient Appian designs.
• Implement integrations with external systems and APIs using REST/SOAP services and other relevant integration patterns.
• Optimize application performance and enhance user experience within the Appian platform.
• Collaborate closely with business analysts, architects, QA engineers, and DevOps teams to ensure successful project delivery.
• Participate actively in code reviews to maintain code quality and consistency.
• Mentor junior team members, sharing knowledge and best practices in Appian development.
• Contribute to the development and enforcement of Appian best practices and coding standards.
• Support production deployments and actively participate in issue resolution and troubleshooting.
• Gather and refine business requirements, translating functional needs into effective technical solutions.

Qualifications and Requirements

• Strong proficiency in Appian design and development, encompassing process models, interfaces, records, data types, and Appian plugins.
• Demonstrated experience in integrating Appian with external systems and APIs, utilizing REST/SOAP services, web services, and related integration patterns.
• Solid understanding of software development practices, including the Software Development Life Cycle (SDLC) and object-oriented concepts.
• Hands-on experience with relational databases, SQL, and data modeling to effectively support Appian applications.
• Proven background in performance tuning, troubleshooting, and optimizing Appian applications within complex environments.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with quality engineering practices and test automation concepts.
• Exposure to DevOps practices and tools, such as CI/CD pipelines and environment management, is considered an advantage.
• Strong written and verbal communication skills in English, with the ability to clearly document designs, technical decisions, and implementation details.

Required Skills

• Appian Design and Development
• Appian Process Models, Interfaces, Records, Data Types, and Plugins
• Appian Integration with External Systems and APIs
• REST/SOAP Services and Web Services
• Software Development Practices and SDLC
• Object-Oriented Concepts
• Version Control Tools (*, Git)
• Relational Databases and SQL
• Data Modeling
• Performance Tuning and Troubleshooting
• Appian Application Optimization
• Cross-functional Collaboration
• Requirements Gathering and Refinement
• Translating Functional Needs into Technical Solutions
• Quality Engineering Practices
• Test Automation Concepts
• DevOps Practices and Tools (CI/CD, Environment Management)
• English Communication (Written and Verbal)

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with a hybrid work model offering some flexibility for remote work in Medina, Saudi Arabia. The required experience for this role is 5-10 years.

About the Role

eMagine Solutions is seeking a Sales Supervisor to join a leading global FMCG company. This field leadership position is based in the Madinah region of Saudi Arabia and focuses on driving growth within the Foodservice (FS) / HoReCa channel. The role is responsible for managing a sales team, improving distributor performance, and achieving targets for volume, distribution, and visibility. The successful candidate will play a key part in strengthening the company's market presence in Madinah through effective route-to-market strategies and client relationship management within the hospitality sector.

Key Responsibilities

• Lead, coach, and manage the performance of Salesmen/Sales Executives in field sales operations.
• Execute route-to-market (RTM) plans for the FS/HoReCa channel, covering aspects like coverage, call cycles, journey plans, and territory management.
• Drive key sales fundamentals including volume, value, numeric distribution, weighted distribution, availability, and visibility.
• Oversee distributor operations, including order generation, van sales (if applicable), delivery performance, and credit discipline.
• Develop and maintain strong relationships with key accounts such as hotels, restaurants, cafes, catering services, kitchens, wholesalers, and cash & carry outlets.
• Ensure effective in-store/in-outlet execution, focusing on merchandising, POSM deployment, planogram compliance, and promotional activities.
• Track and improve Key Performance Indicators (KPIs) including daily calls, strike rate, hit rate, drop size, active outlets, on-shelf availability (OSA), and promotional compliance.
• Gather and report market intelligence, including competitor activities, pricing, new business openings, and customer feedback.

Qualifications and Requirements

• Proven FMCG sales experience with demonstrated team leadership in a Sales Supervisor, Team Leader, or Area Sales role.
• Demonstrable experience within the Foodservice (FS) / HoReCa channel in Saudi Arabia.
• Experience in managing and developing sales teams, including coaching, target setting, and using daily scorecards.
• Solid distributor management experience and a strong field execution mindset.
• Excellent negotiation and relationship-building skills with HoReCa customers.
• A valid KSA driving license is preferred.
• Knowledge of the Madinah region is considered a strong advantage.

Required Skills

• Sales
• Team Leadership
• Foodservice / HoReCa Channel Management
• Distributor Management
• Field Execution
• Negotiation
• Relationship Building
• Merchandising
• Promotional Execution
• KPI Tracking
• Market Intelligence

Work Environment and Experience

This is a full-time role based in Medina, Al Madinah, Saudi Arabia. The position requires 5-10 years of relevant experience. The role operates within the Foodservice (FS) / HoReCa channel, requiring a strong understanding of this market segment.