Manager Technical Service📣 Job Ad

About the Role

Stryker is seeking a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across the Kingdom of Saudi Arabia. This full-time position is based in Riyadh.

Key Responsibilities

• Provide strategic and commercial leadership for service operations.
• Own and lead the commercial and operational service strategy across the region.
• Drive ProCare services contract growth through collaboration with Sales and Marketing teams.
• Ensure service offerings are effectively positioned, marketed, and priced.
• Represent the ProCare business within regional steering committees and leadership teams.
• Champion a customer-centric culture to enhance service experiences, loyalty, and sales.
• Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to ensure seamless service delivery.
• Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.
• Ensure consistent messaging and execution of service programs aligned with corporate objectives.
• Utilize data-driven decision-making to identify and implement continuous improvement initiatives.
• Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.
• Provide direct leadership, coaching, and support to regional service managers and high-potential team members.
• Manage all aspects of talent management, including recruiting, onboarding, performance management, training, and career development.
• Foster an accountable, high-performing team culture reflecting Stryker’s values.
• Manage regional service financials, including budgeting, forecasting, and P&L performance.
• Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent professional experience.
• Minimum of 8 years of relevant industry experience in technical service, operations, or engineering.
• At least 5 years of people management experience, preferably in a matrixed, global organization.
• Proven ability to lead cross-functional teams and collaborate with senior stakeholders.
• Demonstrated experience in driving service contract growth and managing complex business relationships.
• Strong financial acumen, including experience managing budgets and P&L statements.
• Fluency in both English and Arabic is required.
• Ability to travel up to 40% of the time within the region.
• Capacity to work in varied environments, including repair centers, hospitals, and corporate offices.
• Effective management of time, stress, and complex cross-functional interactions.

Preferred Qualifications

• MBA or an advanced degree in business, engineering, or management.
• Experience transitioning from an indirect to a direct business model.