Service Manager📣 Job Ad

About the Role

Adecco is recruiting for a Service Manager to join a prominent engineering organization based in Saudi Arabia. This full-time position is critical for overseeing and enhancing maintenance and service operations, ensuring high standards of delivery and client satisfaction within the engineering sector.

Key Responsibilities

• Manage and administer large-scale maintenance contracts, ensuring adherence to terms and service level agreements.
• Lead, mentor, and manage teams of 15 to 40 employees, fostering a productive and efficient service environment.
• Oversee all aspects of service operations, focusing on operational efficiency and continuous improvement.
• Cultivate and maintain strong client relationships, specifically with Saudi clients, ensuring their needs are met and expectations managed.
• Apply comprehensive knowledge of contract management principles, operational best practices, and effective client handling strategies.

Qualifications and Experience

• Bachelor’s degree in Electrical or Electronics Engineering.
• 8–10 years of relevant experience in maintenance or service operations.
• Demonstrated experience in managing large maintenance contracts and working with Saudi clients.
• Proven experience leading teams of 15–40 employees.
• Strong knowledge of contract management, operations, and client handling.
• Currently based in Saudi Arabia.

Preferred Background

• Experience in Elevator systems, airport systems, or direct experience with Passenger Boarding Bridges (PBBs) at airports.
• Specialization in Passenger Boarding Bridges (PBBs) and airport ground support equipment, such as PCR and VDGS.

Location

This full-time position is based in Al Madinah (Medina), Saudi Arabia.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this Service Manager role.