Aftersales Data Analyst

About the Role

Petromin Corporation is seeking an Aftersales Data Analyst to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role focuses on leveraging data to optimize aftersales operations and enhance customer experiences. The analyst will translate complex information into actionable insights to support informed decision-making.

Key Responsibilities in Data Analysis

• Develop daily, weekly, and monthly reports on aftersales performance metrics, including appointment tracking and productivity against defined KPIs.
• Analyze vehicle purchase frequency trends, identifying patterns and correlations across various models and car types.
• Perform exploratory data analysis to uncover hidden patterns, trends, and relationships within complex datasets.
• Utilize advanced statistical methods and machine learning techniques to extract actionable insights from aftersales data.
• Create data visualizations, dashboards, and reports to communicate findings to stakeholders.
• Deliver clear and regular (weekly and monthly) analyses and reports to senior management to foster data-driven decision-making.
• Compile and enter data from various sources, including databases, and collaborate with subject matter experts (SMEs) to enrich data analysis.
• Troubleshoot and validate data and reports, proactively identifying and resolving inconsistencies, and ensuring data quality.
• Adapt to changes in reporting procedures, ensuring all reports remain current and aligned with business needs.

Strategic Planning and Business Development Support

• Provide support in strategic planning and business development initiatives.
• Leverage data to plan and implement customer engagement initiatives that enhance satisfaction and loyalty.
• Utilize data analysis to inform strategies that enhance agility and scalability within the automotive market.
• Assist in aftersales-related projects, including yearly model updates, database skill development for technicians, integration of new parts and labor operation procedures, and vehicle configuration management.
• Analyze data to identify opportunities for automation, such as in labor time updates, to reduce idle time and streamline aftersales processes.
• Collaborate with business leaders to define key performance indicators (KPIs) and metrics aligned with strategic objectives for the aftersales department.
• Build predictive models to anticipate market trends, customer preferences, and product demand for aftersales services and parts.
• Define appropriate business analysis techniques, tools, and resources for each aftersales data analysis project.

Required Skills and Experience

• 2-5 years of experience in a relevant data analysis role.
• Proficiency in Power BI, Advanced Excel, data dashboarding tools, SQL, and Python.
• Ability to utilize these skills to extract, manipulate, and analyze large datasets.

Work Environment

This is a full-time position based in Makkah, supporting operations in both Jeddah and Makkah. The role involves working within a team focused on data-driven decision-making to enhance aftersales performance.